Points, Policies & Certificates

[battle1217]

So what happened was.. I was keep having problem with logging in with Chrome. So I used Samsung Browser on my phone to log in but it did not work so I tried to reset my password. But awkwardly, it said there's no account created with my email address (funny thing is, I used my email address for at least 5 years now and I was keep getting ads..).
So I had to "create new account" with my BestBuy ID just as how technical assistant told me through the phone call. I recreated my account but guess what?
Almost all of my purchase history was gone! I have order emails left still but they are not in the purchase history.
Is there a way that I can bring back all the purchase history?

[battle1217]

By the way, I still cannot log in with Chrome. Even with the incognito.

[Kayla-BBY Social Media Specialist]

Hey, battle1217,

Thanks for taking the time to share this experience with us here on the Best Buy forum! Having a single, united account with all your purchase information, is something I know I enjoy. I just can’t keep track of receipts to save my life! I’d love to speak with you more about this to see if I can shed some light and further assist.

Regarding not being able to access your account with Chrome, do you have add-block on that browser? Add-block can prevent customers from logging in. If you’re using a VPC, that can also cause issues when trying to access your Best Buy account. If you are using add-block or a VPC, please try accessing your account without those and let me know how it goes.

While what you describe with your purchase history sounds quite strange, I’d love to take a look to see what I can find out. Generally speaking, resetting a password shouldn’t cause any change in your purchase history. If you had created another My Best Buy account and then merged your existing account into the new one, instead of the other way around, that could have caused a change in your history, though. When merging accounts, the secondary account purchase history shouldn’t transfer to the new account. So I can review your situation, can you please send me a private message with your full name, phone number, email address, and My Best Buy ID number? If you used a secondary email address to create a new account, please also include that in your message. The “private message” option should be available in my signature below this post.

I’m looking forward to hearing back!