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Member
Posts: 13
Registered: ‎11-26-2014
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$50 reward certificate missing

Hello,

 

I received an email with this promotion for my Best Buy credit card and it reads:

Use your My Best Buy® Visa® Card to spend $1000 or more in purchases outside of Best Buy®and get a $50 bonus reward certificate. 

 

AfteR spending $1000 outside of Best Buy,  I still don't have my certificate.

 

Would you please take a look?

 

 

Thanks you.

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Posts: 6,846
Topics: 109
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Solutions: 380
Registered: ‎12-23-2016

Re: $50 reward certificate missing

Hi, 921881513,

 

Thanks for joining us at the Best Buy Community forums, and for having a My Best Buy Visa card. I'd be happy to look into this for you.

 

First off, we'll want to look at timing on this. It can take up to four weeks for these bonus points to post after the $1,000 is spent. What was the date of your last purchase to get to $1,000 spent?

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Highlighted
Member
Posts: 13
Registered: ‎11-26-2014

Re: $50 reward certificate missing

last year 12/25

Highlighted
Posts: 6,846
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: $50 reward certificate missing

Hi, 921881513,

 

In that case, it'll likely be another couple weeks before that comes across. If you don't see the bonus in your account by Jan. 23, please let us know. We can then dive in and see if we can help out.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!