Thank you for reaching out. As noted on this thread, pre-orders were not eligible for this offer as they were excluded. We understand this may have been confusing, and please know we are always working towards a better outcome for our customers in the future. If you have any questions, feel free to send me a private message by clicking on the Private Message button in my signature below.
Heidi|Senior Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!