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Member
Posts: 13
Registered: ‎12-19-2011
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$5 Reward for Avengers: Endgame

I just received an email offering $5 in My Best Buy Rewards for purchasing Avengers: Endgame between 8/13/19-8/24/19. I pre-ordered the $34.99 4K Steelbook back on 7/4 and feel that I should qualify for this promotion since my advance order was not fulfilled until the release date just like customers who purchased this week.  It seems very unfair to penalize customers who advance ordered this item by excluding them from this promtion.

New Member
Posts: 7
Registered: ‎08-06-2014

Re: $5 Reward for Avengers: Endgame

I was also wondering about this. I preordered and was charged on 8/8. I also used $20 in certificates. Not sure what to do

New Member
Posts: 3
Registered: ‎03-28-2017

Re: $5 Reward for Avengers: Endgame

Same here. I preorder the bluray on Sunday and after I picked it up at the store I received the email about the $5 rewards points. When I checked the order in my account it says I only have 11 points pending.

Regular Member
Posts: 43
Registered: ‎05-14-2015

Avengers endgame blu ray 5 dollar rewards offer problem.

[ Edited ]

Order# {removed per forum guidelines}

 

I pre ordered avengers endgame on blu ray and recieved it on release day the 13th. That day I got an email from bestbuy saying I get 5 dollars rewards for buying it on the release day of the 13th to the 24th.

 

I never got my points added to my account so I got on bestbuy chat and talked to dante king and he told me I wasnt eligible for the offer because I ordered it on 4/30. I understand where he is coming from but I pre ordered it before it ever came out and the offer was known to me and I recieved it on the 13th. I should still get the 5 dollar rewards for it because the movie wasnt even availible for purchase until the 13th when the promotion started and considering I pre ordered it before it was even released.

 

I dont really want to have to return it, and rebuy it just so I can get the promo. It wouldnt even really be worth it, Id just send it back for a refund and buy the regular edition of the movie from Amazon instead and save a lot more money.

Posts: 11,409
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Registered: ‎01-03-2013

Re: $5 Reward for Avengers: Endgame

[ Edited ]

Hello, everyone! 

Thank you all for reaching out regarding the $5 offer to purchase Avengers: Endgame. My husband and I had been fallen behind on the Marvel movies, so we had to binge quite a bit before we saw this in theaters, and it was so worth it! This release is incredibly exciting, so I'm sure you are all eager to enjoy the movie in the comfort of your own home. 

With a great movie to enjoy, the bonus certainly adds another level of excitement with this release. With that said, the $5 bonus for purchasing Endgame would only apply to purchases made within the offer period, meaning that pre-orders would not qualify. Please be aware that you would need to return and repurchase the movie within the offer period and movie's Return & Exchange Promise to qualify for this offer and receive the $5 bonus. 

I know this may not be the news many of you were hoping for, but hope it clarifies your experiences. If you should have any other concerns regarding this offer, please feel welcome to send a private message to our MyBestBuy inbox with your name, phone number, email address, and My Best Buy member ID. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 43
Registered: ‎05-14-2015

Re: $5 Reward for Avengers: Endgame


@Tasha-BBY wrote:

Hello, everyone! 

Thank you all for reaching out regarding the $5 offer to purchase Avengers: Endgame. My husband and I had been fallen behind on the Marvel movies, so we had to binge quite a bit before we saw this in theaters, and it was so worth it! This release is incredibly exciting, so I'm sure you are all eager to enjoy the movie in the comfort of your own home. 

With a great movie to enjoy, the bonus certainly adds another level of excitement with this release. With that said, the $5 bonus for purchasing Endgame would only apply to purchases made within the offer period, meaning that pre-orders would not qualify. Please be aware that you would need to return and repurchase the movie within the offer period and movie's Return & Exchange Promise to qualify for this offer and receive the $5 bonus. 

I know this may not be the news many of you were hoping for, but hope it clarifies your experiences. If you should have any other concerns regarding this offer, please feel welcome to send a private message to our MyBestBuy inbox with your name, phone number, email address, and My Best Buy member ID. 

Sincerely,


 

So the movie came out on the 13th meaning even pre orders didnt get it till the 13th? The promo offer started on the 13th? And everyone who pre ordered, meaning the ones who are your BEST customers because they gave you money in advance and didnt get the product till the 13th do not get the promo unless they go to the trouble of returning the movie and then rebuying it? Meaning we lose time, gas, and effort for a mesely 5 dollars? Thats some terrible customer service right there. I mean I have elite plus status and you still dont care?

 

And for the record, no one cares about you and youre husband. Were here to get questions answered and problems solved, not carry out a conversation about our personal lives nor listen about yours. Im sure you think if you humanize yourself we will somehow forget were getting screwed and not be upset and just let it go but its not the case. Save your personal life for facebook.

 

Jesus, Im just returning the movie for a refund with a pre paid label from you which means youll lose more than 5 dollars returning the movie than you would spend just giving us the promo offer. And youll lose my repurchase because Ill just buy the movie from amazon.

 

Infact Ill just stop pre ordering anything from bestbuy because 98% of your products I can just buy from amazon at the exact same price. And you since you took my gamers club unlocked away from me I have no reason to buy games from BB anymore either. You took my 2 incentives to buy from bestbuy to earn rewards points which was an incentive to buy from you.

New Member
Posts: 8
Registered: ‎04-20-2018

Re: $5 Reward for Avengers: Endgame

Bummer 👎👎
New Member
Posts: 8
Registered: ‎04-20-2018

Re: $5 Reward for Avengers: Endgame

I purchased the steelbook as well and the reason I did that is because the store we have here always sells out of the steelbooks and I wasn't able to show up at open to pick one up which is why I pre ordered. Sure enough our store is sold out of the steelbooks so if I return it then I would lose it.
Posts: 11,409
Topics: 141
Kudos: 296
Blog Posts: 21
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Registered: ‎01-03-2013

Re: $5 Reward for Avengers: Endgame

Hello, everyone! 


To clarify, this would ultimately be based on when you received the email that was sent to randomly selected customers. Should you have pre-ordered after receiving it, you would still qualify, though this doesn't appear to have been the case for most. Please feel welcome to send a private message should you have additional concerns regarding this offer to our MyBestBuy inbox including your name, phone number, email address, and member ID. 

Sincerely,  

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎08-15-2019

$5 Endgame reward certificate

Just wondering if these normally take a while to come or if they're instant? I bought the movie yesterday in store and I used my rewards phone number.