Points, Policies & Certificates

[Derek-BBY Senior Social Media Specialist · Accepted solution]

Hi, rvaughn,

Welcome to the Best Buy forum!

It can normally take up to 20 days for points to officially post to a member's rewards account.  As far as this particular offer, the $5 bonus certificate (250 points) should post within about two weeks after the offer ends, which is on 8/24.  That would put us at about 9/7.  If a member received the email offer, purchased Avengers: Endgame between 8/13 - 8/24, and doesn't see the bonus post to their rewards account by 9/7, then please send us a private message.

Best Wishes,

[waywardfalchion]

Hello, i purchased Avengers Endgame on the 13th because i received a email saying that i could receive $5 worth of points but i didn't get them today could they be added to ky account?

[DerrickCarbone]

I received an email promotion that if i brought end game between 13 and 24th i would receive a 5 dollar reward certificate. I picked it up on the 13th and have the orde number when needed. no reward certificate in sight

[DerrickCarbone]

still waiting on mine as well and chat had no idea about it.  I still have the email advertisement

[Derek-BBY Senior Social Media Specialist · Accepted solution]

Greetings, Derrick, and welcome to the Best Buy forum,

I didn't get the chance to see Avengers: Endgame when it was in theaters, and it has been very hard trying to avoid spoilers with basically everyone having already seen it, so I definitely need to go pick-up a copy soon.  I have heard it is good, and I have seen all of the other Avenger related movies, so I might as well see how it all ends, right?

As mentioned in my response above, eligible members that purchased a copy of Avengers: Endgame between 8/13 - 8/24 should see the $5 bonus certificate (250 points) post to their rewards account starting on 9/7.  If that bonus for whatever reason hasn't posted by 9/7, then members that received the email offer can send us a private message here.  We just ask that members include their name, phone #, email address, and order #/receipt pin #.

Have a great weekend!

[DerrickCarbone]

 is crazy and unacceptable customer service. They are saying if you preordered oh well you dont qualify and this is completely unacceptable

[Derek-BBY Senior Social Media Specialist]

Derrick,

Correct. As Tasha and I have previously mentioned, pre-orders did not qualify for the $5 bonus offer.  Feel free to send a private message if you have any other questions.

Best Wishes,

[Kal_el1986]

Best Buy got the best of us all loyal customers on this one. Those who preordered it do not get it? Makes no sense, since i did not recieve the movie early, i got it on the 13th. Serves me right for pre ordering.

[KyleR-BBY Social Media Specialist]

Hi,  Kal_el1986,

Welcome to the Best Buy Community forums. Thanks for joining us.

As noted above, pre-orders did not qualify for that bonus. We appreciate your feedback on this, however. We're always listing to customers to try to find the best way to give them great experiences.

Sincerely, 

[kaisersoze89]

I recieved an email on 8/13 Stating that i would get a 5 dollar rewards  (250 points) added to my account within 2 weeks after the day i pickup up my preorder Avengers endgame. I have yet to get my 250 points. Please help.