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New Member
Posts: 2
Registered: ‎10-17-2019

$35 reward

How can I get a $35 reward reissued. I get emails virtually daily from Best Buy dot com. Yet not one to tell me that I have a reward about to expire. I spent a lot of money and I earned that certificate. Today I went to use it to buy a dvd for my niece for her birthday and it’s gone.

Shame on you Best Buy for having such a short life and for automatically issuing rather than letting the points sit.
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Posts: 11,966
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: $35 reward

Hello, Ckelly, 

 

Thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating. I know if I let one slip by me, I feel like it’s quite the missed opportunity. It's incredibly kind of you to want to use this certificate on a movie for your niece's 

 

Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

 

I would be delighted to ensure you are set up for success with your My Best Buy membership. Please keep an eye on your inbox in the top right corner of the page for my message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎10-17-2019

Re: $35 reward

Please set me up with my $35 reward certificate. It is equally Best Buy’s fault. I am ready to cancel my credit card and buy my stuff off amazon. It is ridiculous that I cannot use what I have rightfully earned
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Posts: 11,966
Topics: 174
Kudos: 366
Blog Posts: 21
Solutions: 591
Registered: ‎01-03-2013

Re: $35 reward

Hello, Ckelly, 

 

Thank you for following up with us. I see you've sent me a private message and will be following up with you there. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!