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Posts: 6
Registered: ‎01-16-2018

10% birthday coupon not working

I went to place an order to use my coupon to find out it was not applied as it should have been. I did research on the forums and it was said it was supposed to be automatically applied only to find out it didn't work, and am now being charged full price. Will there be a fix or this?

Posts: 8,479
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Registered: ‎10-10-2012

Re: 10% birthday coupon not working

[ Edited ]

Good morning, curtisd88,


First and foremost, HAPPY BIRTHDAY!  Make sure not to tell anyone what you wished for otherwise it won't come true. Smiley Wink As far as the birthday coupon, it is not automatically applied to a order on but rather you would need to have selected it during checkout.  Also, the item being ordered would need to have qualified per the coupon terms for the coupon to even be an available option to select during checkout.


I would be more than happy to review the order you placed to see if the coupon would have even qualified; however, I will need to gather some additional information first.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will take a look.



Phone #
Email address

Order #


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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