08-18-2019 08:26 PM
08-20-2019 12:48 PM
Welcome to the Best Buy Community forums. Having a new computer stop working is never a good experience.
From your post, it sounds lie the issue may be physical damage to the screen of the computer. As noted in our Return & Exchange Promise, damaged items do not qualify to be returned.
I'd like to take a look into this to confirm that's the case here. Please send a private message through the link in my signature. If you include your name, email address, and phone number, I'd appreciate it.
08-22-2019 03:15 PM
Hi again, Quocvh,
As I said, I'd like to take a closer look into his for you. If you could send along that private message I requested, I can get started.