04-17-2018 11:44 AM
04-17-2018 02:36 PM
Good Afternoon javy70,
Welcome to the Best Buy Support Online Forum Community! Receiving some incentives to use your new Best Buy Credit Card is super nice. It appears that you might’ve been provided incorrect expectations, or the promotion may not have been clearly articulated to you. I’d be happy to see if I could provide some further insight on this matter.
While reviewing the offers available for our My Best Buy members it appears the offer is actually to get 10% Back in Rewards. I apologize if the agents and members of leadership may not have explained specific terms of the promotion at your local Best Buy to you. Usually these points can be seen on your end within 20 days of your purchase date within your My Best Buy purchasing profile. You’re welcome to review our FAQ for this promotion here, and the full terms of it on BestBuy.com under the My Best Buy tab. I took a peek into your purchase history using the details you shared upon joining our community, and it appears that your iMac purchase from January wasn’t eligible since you had chosen 12 months financing on it. I’m sincere sorry that our support teams at 1-888-BESTBUY had failed to dig into this deeper for you when called to express your concerns to them. I appreciate the time you’ve taken out of your day to share your experience with us.
04-17-2018 03:49 PM
04-17-2018 04:00 PM
Thank you so much for following up with me! I’d be happy to review the promotion you were sent via email. I’ve sent you a private message to discuss how you can forward me the offer to review the email you had received to ensure that we’re on the same page. You can check your private messages by ensuring you’re logged into your forum profile, and selecting the orange envelope in the top right-hand corner.
04-18-2018 09:47 AM - edited 04-18-2018 09:49 AM
Good Morning javy70,
Thank you so much for forwarding me that email. I did review it, and it does appear to be a different promotion than our Get 10% Back offer on your first purchase made within 14 days of being approved.
While reviewing your purchase, and included items from each category computers are not among them. Computer, Tablet & eReader Accessories are though. Additionally, taking into consideration that upon scanning the coupon a discount wasn’t instantly provided it’s safe to say that item you had purchased was not eligible to be used in combination with the coupon in question. I’m sincerely sorry that leader on duty may have sent incorrect expectations with that you’d still receive the discount, but at a later date. Moving forward discussing your concerns directly with your Baileys Crossroad Best Buy would be the best option available. I’m sincerely sorry for assuming the coupon in question was our usual 10% Back promotion for new customers.
04-18-2018 02:42 PM
04-18-2018 02:51 PM
Computers weren’t an applicable category that your coupon could be used in. I’ve copied the applicable categories plus the excluded items and terms below. I’m sorry upon discussing your concerns directly with your local Best Buy they may not have addressed your concerns in a professional manner.
Coupon Categories include:
Home Theater: DVD players and recorders • Blu-ray Disc™ players • home audio • audio and video accessories • furniture & TV mounts • projectors • Home Theater installation
Computer, Tablet & eReader Accessories: DVD/Blu-ray drives • flash and hard drives • printers • networking • computer software • speakers, mice and keyboards • PC cameras and gaming controllers • voice recorders • surge protectors • memory • cables • graphics cards, sound cards and PC components • blank media • ink • paper • laptop bags and sleeves • netbook cases and sleeves • laptop power adapters • cooling pads, chill mats and lapdesks • office supplies • tablet accessories • eReader accessories
Digital Imaging: digital cameras & camcorders • camera and camcorder accessories • blank media • digital photo frames • memory cards
Phones & Accessories: no-contract phones • landline phones • landline and mobile phone accessories • phone cards • 2-way radios
MP3 Players & Car Electronics: MP3 devices • MP3 accessories • GPS hardware • car audio • satellite radio hardware • CD/DVD storage
Appliances: major & small appliances • vacuums • microwaves • countertop kitchen electrics • shavers • electric toothbrushes • compact refrigerators • wine coolers • air purifiers • hair care
Musical Instruments: guitars • keyboards • percussion • accessories • home recording equipment • DJ equipment Wearable Technology: activity trackers & pedometers • smartwatches • sport, running & GPS watches • pet tracking devices • sport training aids
Terms & Conditions
1 Get 2.5 points per $1 spent (5% back in rewards) on qualifying Best Buy® purchases when you choose Standard Credit with your Best Buy® Credit Card. Points are not awarded on promotional credit purchases. Purchases made at Pacific Sales Kitchen & Home Stores outside of Best Buy locations are not eligible to get My Best Buy® Rewards. Does not include tax. Additional limitations may apply. Subject to My Best Buy Program Terms.
2 Reward certificates are coupons for discounts off future purchases at Best Buy® stores and BestBuy.com®
3 This offer is only for the intended recipient of this e-mail. The discount may result in your purchase qualifying for a less favorable financing plan. Use any Best Buy® Credit Card by 03/10/2018 and get the discount off of your Best Buy® in-store, regular priced, purchase. Coupon required. Some limitations apply. Discount applies to eligible purchases, minus any other discounts, gift cards and/or My Best Buy certificates redeemed. If you use a Best Buy® Credit Card in the same transaction with another form of payment, the discount will apply only to the amount tendered to your Best Buy® Credit Card. Order of payment may affect amount of discount. Best Buy reserves the right to discontinue or alter the terms of this program at any time. Offer not valid on previous sales or the purchase of gift cards. This offer is excluded from the Price Match Guarantee. Not valid at Best Buy® Express Kiosks and BetsBuy.com® Outlet Center. Not valid on any BestBuy.com order, including in-store pickup. Markdowns taken from regular prices. Not valid with any other coupons, offers or price match requests. Markdowns taken from regular prices or Was prices. Not valid with any other coupons, offers or price match requests. Excludes Magnolia Design Center products; all gaming consoles, Best Buy SmartHome powered by Vivint systems; Amazon streaming players; Google Chromecast & Chromecast Audio; Bose® audio products; SONOS; Polk Audio; Denon; select Samsung home audio, TVs, Blu-ray & DVD players; Sony home audio, TVs & 3D glasses, Blu-ray players, DVD players & set top boxes; select LG TVs & Blu-ray players, select Sharp TVs; Microsoft Xbox One, PlayStation 4; Apple WatchTM; Apple® iPod; Apple computing accessories; Apple Smart Keyboard for iPad Pro; Apple Pencil for iPad Pro; Leap Motion Controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones & portable speakers; POSA cards; Sony camcorders, digital cameras, Alpha cameras, NEX cameras; Canon DSLR cameras, mirrorless cameras, XA & XF series camcorders, lenses & flashes, G1X, G1X MARK II, G7x, N2, N100, S120, SX50, SX60 & G16; Nikon DSLR cameras, mirrorless cameras, lenses & flashes, Coolpix A, P340, P530, P600, P610 & S810c; GoPro cameras & accessories; Olympus point & shoot cameras, interchangeable-lens cameras, lenses; Drones $499 & up; iPhone & Apple iPhone mobile accessories; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux Major Appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products: Samsung TVs, soundbars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, Sunbrite TVs; Epson projectors, JVC projectors; Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control(TM), Arcam, Peachtree, Savant, Sonus faber, Oppo; special order, clearance, refurbished, pre-owned and open-box items; gift cards and taxes. Selection varies by store. Limit 1 offer per coupon, per household. Valid on in store and in stock items only. Best Buy employees are not eligible for this promotion. No dealers. No copies. No cash back. No cash value.
As I had shared you with prior the coupon wasn't able to be used on actual laptops, or computers only on the accesories.