Return or Cancellation - Where is my reward certificate?
Q: If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?
A: The certificates point value (250 points = $5) should repost to your rewards account following a return or cancellation.
Q: How long does it take for a certificates point value to repost to my rewards account?
A: It can generally take up to 3 days.
Q: What if I redeemed a bonus or free promotional reward certificate?
A: No. Those reward certificates are considered one-time use coupons without an actual point value.
Q: If the certificates full point value does not repost to my rewards account after 3 days, what can I do?
A: Please reach out to us on the forum or better yet send us a private message here with your name, phone #, email address, and order #/receipt pin #.
Thank you for all of your time. For any other questions please visit our My Best Buy Program Terms.