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Visitor
Posts: 1
Registered: ‎06-13-2009

pilot trouble

My Pilot had completely died.  It won't even charge.  I've tried to remove the battery and reset it but it still won't work.  Right before it clicked off it froze for about 30 seconds, then kaput.  Any suggestions on what I should do?

Thanks.

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Posts: 9,309
Topics: 428
Kudos: 633
Solutions: 416
Registered: ‎09-29-2008

Re: pilot trouble

Hello roromom,

Welcome to Community @ Insignia!

My first recommendation would be to replace the battery with a new one and see if that solves the problem.  If not, you may need to contact Insignia Product Support at 1-877-467-4289 for additional options.  I hope this helps!

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 5
Registered: ‎07-30-2009

Re: pilot trouble

Do you have a link to where I can purchase a battery for my Pilot (NS-8V24)?
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Posts: 9,309
Topics: 428
Kudos: 633
Solutions: 416
Registered: ‎09-29-2008

Re: pilot trouble

Hello bbruere,

Welcome to Community@Insignia™!

A full listing of available parts and accessories for your Pilot can be found here.  If the part you need is not listed, I would recommend calling our Parts team at 1-888-237-8289 for additional assistance.  I hope this helps!

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Visitor
Posts: 52
Registered: ‎05-20-2009

Re: pilot trouble

Before buying a new battery, connect the USB cable to your computer and hold the power switch in the on position for about 40 seconds.  If nothing comes up on your screen it is not going to help changing the battery.  If your device does show connected to your computer then a new battery will help.

 

Thanks