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New Member
Posts: 3
Registered: ‎11-07-2019

Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

I use a radio alarm on my speaker every weekday; it has worked flawlessly until a few weeks ago. The radio still comes on at the set time, but now goes silent exactly 10 minutes later. I've called Insignia support: they took me through a factory reset along with uninstall/reinstall of Google Home. That didn't eliminate the problem. Any other ideas out there  that I might try to fix this issue? Maybe Snooze is getting triggered somehow?

Posts: 1,358
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Registered: ‎10-03-2017

Re: Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

Hello, highroad,

 

I'm not sure I understand correctly, so please excuse me. Are you saying that the radio itself shuts off in 10 minutes or the alarm times out in 10 minutes?

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-07-2019

Re: Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

Sorry for my lack of clarity: by "radio alarm", I mean that I ask Google to play a radio station at 5:50am every weekday morning. The radio comes on at that time, but then goes silent at exactly 6:00am. The CSPGASP is still powered on, and I can restore the radio station audio by touching the "O". But if I don't do that, the radio never comes back on until the next morning.

 

Does that clear it up?

Thanks.

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Registered: ‎12-23-2016

Re: Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

Hi, highroad,

 

Thanks for clarifying that.

 

It looks like this is intended. It prevents the alarm from playing all day if you're not home.

 

You can give Insignia Support a call at (877) 467-4289 to see if there is an option to disable this feature. If there is, please come on back and let us know so that future users can reference your answer.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-07-2019

Re: Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

Hi Kyle, if it's intended, then the device was faulty for the first year: it always played the radio for at least a couple hours. I never tried to keep track of exactly how long because I'd just leave it going when I left the bedroom, and it would be off later in the day.

Thanks, Darrell

Posts: 6,578
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Registered: ‎12-23-2016

Re: Voice Speaker NS-CSPGASP radio alarm shuts off in 10 minutes

Hi, Darrell,

 

In that case, please give our Insignia Support line a call at (877) 467-4289 so we can see if we can troubleshoot this for you. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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