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Visitor
Posts: 16
Registered: ‎08-18-2009

Quantum of Solace Blu Ray will not play the featured movie but will play the extras

There is a note inside the blu ray disc case which reads " although this blue-ray disc has been manufactured to the highest quality standards, it is possible that it was manufactured after your blu-ray disc player.  to ensure the best possible viewing experience, your player may require an update." I just want to know if the June, 2009 firmware update on my NS-2BRDVD Player solve my problem? 
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Posts: 9,348
Topics: 434
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Registered: ‎09-29-2008

Re: Quantum of Solace Blu Ray will not play the featured movie but will play the extras

Hello BOYL,

Welcome to Community@Insignia™!

It is always recommended to keep your Blu-ray player firmware up to date.  In this case, Quantum of Solace was released on Blu-ray in March 2009; the June 2009 update should resolve any playback issues you might be having.  If you any concerns after installing the update, please let us know and we'll do our best to help resolve the problem.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 16
Registered: ‎08-18-2009

Re: Quantum of Solace Blu Ray will not play the featured movie but will play the extras

Thanks John.  I have asked customer service for the free cd of the firmware update and the staff who will make the request told me that it might take a month for the cd to reach my end. I will just post again if I have trouble in installing the firmware update.
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Posts: 9,348
Topics: 434
Kudos: 651
Solutions: 417
Registered: ‎09-29-2008

Re: Quantum of Solace Blu Ray will not play the featured movie but will play the extras

Hello again BOYL,

Welcome to Community@Insignia™!

If you'd like to perform the update sooner, you can download the update and installation instructions here, under the Support tab.  Please let us know how it goes!

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 16
Registered: ‎08-18-2009

Re: Quantum of Solace Blu Ray will not play the featured movie but will play the extras

Hi John!

 

I'ill just wait for the promised free CD for the firmware upate, anyway, I'm in no hurry now because I just bought yesterday the NS-BDLIVE01 and just done watching Quantum of Solace.  I'm giving the NS-2BRDVD to my daughter after the firmware update is installed.

 

Please let me know if there is already a firmware update for NS-BDLIVE01.

 

Thanks again.

Highlighted
Posts: 9,348
Topics: 434
Kudos: 651
Solutions: 417
Registered: ‎09-29-2008

Re: Quantum of Solace Blu Ray will not play the featured movie but will play the extras

Hello again BOYL,

Your new NS-BDLIVE01 player should be completely up-to-date.  I hope you enjoy it!

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!