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Visitor
Posts: 1
Registered: ‎07-09-2009

Ns4v24 issue

Switched from Windows to Mac. Hooked up player up to ITUNES. It was frustrating to find my playlists but I was able to move a few songs over. Said it was safe to disconnect so I did. Then I got an error message from Mac saying it wasn't safe after the fact and I may have lost files. I reconnected and the Mac finder would not acknowledge device. On the device itself all my songs are gone. Insignia says DataBase full delete content or Re-format device.

Is my only solution to reformat device?

 

And when I do -- any hints for using it with a Mac -- I was used to it just popping up on Windows -- it was so easy to use with Windows player.

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Visitor
Posts: 2
Registered: ‎07-15-2009

Re: Ns4v24 issue

Have you found a solution to this issue yet? I just had the exact same thing happen, and I don't know what to do about it?? We use Windows Media Player, but our dd wanted some music off her cousins MAC...now there is no music and we can't add any more because of the "Database full delete content or re-format device" message. No matter what we've tried. Let me know if you've found a solution...PLEASE. Thanks.
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Posts: 9,303
Topics: 428
Kudos: 628
Solutions: 415
Registered: ‎09-29-2008

Re: Ns4v24 issue

Hello sadmac and believernhvn4,

Welcome to Community@Insignia™!

I consulted the owner's manual about using your NS-4V24 with a Mac and the following tips were offered:

 

  • Set the player in File and Folder mode and then connect it to your Mac.  For systems using OS 8.6, see the Apple support site for instructions on downloading the necessary software to add USB support to your system.
  • Once the player is in File and Folder mode, all music in MP3 format can be dragged and dropped from iTunes directly onto the player.


If you’ll be updating the player's content exclusively on your Mac, you may wish to permanently change the USB mode to File and Folder.  To do so, follow these steps:

 

  • Select Settings and press Play/Pause
  • Select USB Mode and press Play Pause
  • Select the USB connection type
  • Select File and Folder mode and press Play/Pause to make it permanent.  You can revert by following these same steps, but selecting Automatic instead of File and Folder.


In addition, it is always recommended to safely eject your player when you've finished updating it with new files.  You can do this by right clicking on the player's desktop icon and selecting Eject or clicking on the Eject icon (to the right of the device name) in the left pane of the Finder window.  I hope this helps!

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Visitor
Posts: 52
Registered: ‎05-20-2009

Re: Ns4v24 issue

As the file systems are different, you cannot switch between operating systems.  If you wish to use it on the Mac after using it on Windows, you must reformat the device and follow the instructions above.
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Visitor
Posts: 2
Registered: ‎07-15-2009

Re: Ns4v24 issue

How do you reformat the device? I've tried to look for that information in the product manuel, but can't seem to find it.
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Visitor
Posts: 52
Registered: ‎05-20-2009

Re: Ns4v24 issue

Go into Settings -> System-> Erase internal memory - this will wipe the contents on the device, after connecting it to the PC it is advisable to format under the native operating system too.