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Member
Posts: 18
Registered: ‎11-03-2018

Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

I have two of these speakers I've set them up as a pair they work very well. One speaker is a properly behaving as a Google Assistant speaker with the clock properly displayed. The second speaker I will call it the "pair partner" has a display that is stuck on "SEt" and this is very irritating and sloppy. Insignia team... Is this bug on your list for repair?
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Hello SmartLumens,

 

Welcome to our community.  If you haven't already, I would recommend attempting a factory reset on your Insignia Voice Speaker by pressing the Microphone button for 12 seconds.  You may also want to remove the speaker from your device list within the Insignia Connect app before performing the factory reset, and then re-pair the device once it has booted back up.

 

Let me know if this works or if you have any further questions.

 

Thank you!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 38
Registered: ‎06-23-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Don't bother with trying a reset, many people are reporting this bug.i would also like to know if this bug with be fixed soon?
Member
Posts: 18
Registered: ‎11-03-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

I agree. Reset doesn't work.
Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Hello Powel and SmartLumens,

 

I reached out to our Insignia engineering teams for clarification on this situation.  Below is their message, which I hope helps:

 

When two speakers are paired, they act as one system with the left speaker playing the left channel of a stereo audio stream and the right speaker playing the right channel. Volume changes apply to both speakers. You can think of them as two speakers in a home theater system. The speaker in a stereo pair displaying SET should also play music. The Google team just tried it out now and it seems to be working ok.

 

Please note that a speaker pair can only have 2 devices from the same manufacturer.  More information on how the feature works on a Google Home Max, for example, can be found here.

 

Regards,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎11-03-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Thank you Sam.  Your extra work to reach out to Insignia engineering/Google Team is a great help.  I am happy with the audio performance of the pair.  Both are working well.  

 

I believe I speak for all users of two speakers in "Pair" mode... The secondary (SEt) speaker of the pair MUST display something else other than SEt.  SEt is a big distraction because people think they are still in SEtup mode and no matter what they do they can't get SEt to disappear.    It would be very nice if the secondary speaker could display the time and consistently display Pr where the temperature normally would appear.  This would be very helpful to reassure people that the 2nd speaker is setup properly and for them to go and enjoy the day.

 

Thanks for your help.

Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Hi SmartLumens,

 

I have to admit that when I first became aware of this issue, I wasn't sure if the speaker would play audio as intended since I don't own one of these myself.  I can certainly see where the confusion stems from and genuinely appreciate your feedback.  Our support teams are aware of the issue, and while I can't make any promises, I'm hopeful a fix will be released with the next firmware update.

 

Thank you again for taking the time to share your concerns with us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 38
Registered: ‎06-23-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"


I did find a work around but there will be no clock display on the 2nd speaker. Seperate the speakers, you will have to partially setup the second speaker again (probably why the time will not display when paired) Mute the microphone on the first speaker then "Hey google turn off display" the second speaker should go dark.Now create the speaker pair and turn the first speaker microphone back on.

You will only have one speaker with the clock display but its better than "SET"
Member
Posts: 15
Registered: ‎11-30-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

Seeing "SEt" seems to be normal behavior when speakers are paired. I emailed support and asked them to change it back to the clock in a future update, let's cross out fingers and hope it makes it. I can't see a reason why the clock should ever be removed from a clock. I also noticed that pairing speakers disables the mics on the right speaker in addition to changing the display to "SEt." 

Regular Member
Posts: 38
Registered: ‎06-23-2018

Re: Ns-cspgasp2 "pair partner" LED display is stuck at "SEt"

I'm don't think "set" is normal behavior when speakers are paired, when I first paired the speakers I had clock displaying on both displays for almost 2 weeks.