11-14-2018 05:55 AM
11-16-2018 12:05 PM
Welcome to our community. If you haven't already, I would recommend attempting a factory reset on your Insignia Voice Speaker by pressing the Microphone button for 12 seconds. You may also want to remove the speaker from your device list within the Insignia Connect app before performing the factory reset, and then re-pair the device once it has booted back up.
Let me know if this works or if you have any further questions.
11-19-2018 12:01 PM
Hello Powel and SmartLumens,
I reached out to our Insignia engineering teams for clarification on this situation. Below is their message, which I hope helps:
When two speakers are paired, they act as one system with the left speaker playing the left channel of a stereo audio stream and the right speaker playing the right channel. Volume changes apply to both speakers. You can think of them as two speakers in a home theater system. The speaker in a stereo pair displaying SET should also play music. The Google team just tried it out now and it seems to be working ok.
Please note that a speaker pair can only have 2 devices from the same manufacturer. More information on how the feature works on a Google Home Max, for example, can be found here.
11-19-2018 01:38 PM
Thank you Sam. Your extra work to reach out to Insignia engineering/Google Team is a great help. I am happy with the audio performance of the pair. Both are working well.
I believe I speak for all users of two speakers in "Pair" mode... The secondary (SEt) speaker of the pair MUST display something else other than SEt. SEt is a big distraction because people think they are still in SEtup mode and no matter what they do they can't get SEt to disappear. It would be very nice if the secondary speaker could display the time and consistently display Pr where the temperature normally would appear. This would be very helpful to reassure people that the 2nd speaker is setup properly and for them to go and enjoy the day.
Thanks for your help.
11-19-2018 02:02 PM
I have to admit that when I first became aware of this issue, I wasn't sure if the speaker would play audio as intended since I don't own one of these myself. I can certainly see where the confusion stems from and genuinely appreciate your feedback. Our support teams are aware of the issue, and while I can't make any promises, I'm hopeful a fix will be released with the next firmware update.
Thank you again for taking the time to share your concerns with us.
11-21-2018 09:47 AM
12-03-2018 12:01 PM
Seeing "SEt" seems to be normal behavior when speakers are paired. I emailed support and asked them to change it back to the clock in a future update, let's cross out fingers and hope it makes it. I can't see a reason why the clock should ever be removed from a clock. I also noticed that pairing speakers disables the mics on the right speaker in addition to changing the display to "SEt."
12-03-2018 07:10 PM