Add Product

Search Results:

Reply
Highlighted
Visitor
Posts: 16
Registered: ‎05-24-2009

No Firmware update for the NS-BRDVD?

Ok, there is a Firmaware update for the all of the other Funai clones, but not the NS-BRDVD? Why?

 

I have come across about 10 Blu-Ray disks that will not load past the boot screen.

 

Twilight, My Best Friends Girl, kocked Up and many others. These are the most recent that I have tried and no luck! I find it quite annoying to rent a BD on a Friday night and are unsure if the player is going to like it. At this point my wife hates the fact that I bought the player, now I'm starting to regret it as well.

 

Is there anyone one else that has had the same issues?

 

Thanks

 

ReaggieP

Highlighted
Visitor
Posts: 4
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

Right there with you.  Recently tried "The Day the Earth Stood Still" ... I was going to pickup "Quantum of Solice" but I've heard bad news there.  I guess I should get another blue ray.  I wish I could get my money back on this one.
Highlighted
Visitor
Posts: 16
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

Hey, They Day the Earth Stood Still was one of them. However I did try Quantum of Solace and it did play with no problems. If I remember correctly it did take a few extra seconds but there were no issues with it after it loaded.

 

I never had any of these issues with HD DVD...

 

That last sales/help person I spoke with on the phone mentioned that there were no plans to update this player! That is freaken awesome! Smiley Sad LOL

Highlighted
Visitor
Posts: 4
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

I've been reading CNET and some other sources.  I'm going to get another Blu-ray.  Two things ... it obviously won't be Insignia ... they don't have anything that is Profile 2.0 compatible nor updatable to that specification.  Second, I won't buy it at Best Buy.  Insignia is actually Best Buy sponsored or preferred/owned or something like that.  Their own manufacturer.  These jokers are not going to benefit from my $$ if I can help it.  I'll be going to Fry's!
Highlighted
Visitor
Posts: 16
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

I hear you loud and clear. Ironically, after the format war I was pissed at Best Buy for choosing a side. So, the kick to the pants is, I bought a player from them as well! :/ That will teach me a lesson.

 

I knew I should have spent the extra $100 on the Panasonic BD-35. Unfortunately for me, If I go to the competition here in Canada (Futureshop) it is also owned by BB. I'll have to go one of the smaller shops like Visions and hope they have a decent sale on. But for now, I think the wife will shoot me If I buy another Blu-Player anytime soon... Smiley Happy At least I won't get pressured into a useless service plan! Smiley Happy Which by the way I bought, and firmware isn't covered under their "Conditions" section.

 

From what I hear the LG 300, and the new Panasonic 65 are excellent machines, but both still do a crappy job of DVD upconversion. That's why I'm still using the Toshiba HD DVD player for DVD's still. The Insignia does a terrible job of upconversion.

Highlighted
Posts: 9,309
Topics: 428
Kudos: 633
Solutions: 416
Registered: ‎09-29-2008

Re: No Firmware update for the NS-BRDVD?

Hello ReaggieP,

 

I consulted our technical team and, unfortunately, there are no firmware updates available as the unit cannot be updated.

 

Thank you for taking the time to bring your concern to the forums.

 

Sincerely,

John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Visitor
Posts: 16
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

The Unit can be updated. The Company chose not to update the unit. That should be the correction in your post. Funai, the manufacture can write an update, but considering this unit in now two years old, why would they bother to update it. Quite sad really. The Magnasonic, and Sylvania products based on the same hardware have updates (firmware), I know because I own the Magnasonic version. Unfortunately the Magnasonic, and Sylvania Updates do not work. Funai themselves sent me an e-mail stating that I must contact the dealer and register a complaint. Funai, has record of the product in their inventory, but have not released a service upgrades regarding the product. That tells me that Insignia/Best Buy needs to get off their butts and get something done about it.

 

Reagan

Highlighted
Visitor
Posts: 4
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

So  there are no updates planned to enable the unit to play some of these newer Blu-Rays???  Wow!  What is the rational behind that?  There must be some type of business reason.  Does Insignia plan on getting out of the business (or going out of business)?
Highlighted
Visitor
Posts: 3
Registered: ‎05-31-2009

Re: No Firmware update for the NS-BRDVD?

So why did the salesperson tell me although it was not upgradeable via ethernet it was still upgradeable with disc?? so Insignia does not support their products?? selling my paper weight for 20.00 hell i'll just throw it in the trash where it belongs... Best Buy Futureshop will not see another dime from me again...
Highlighted
Visitor
Posts: 16
Registered: ‎05-24-2009

Re: No Firmware update for the NS-BRDVD?

Wow, they now have edited my last couple of posts off this forum. I was waiting for areply from Gonzo.

 

Here is the original post that was deleted. It's a good thing I keep track... Smiley Happy

 

Gonzo,

 

 

 

Why Should I have to pay the difference? If you guy knew full well, you were not going to support this product past its life, then why not tell the CSR's that? Or even Best Buy for that matter. That to me is shotty customer service. It's like back in the day when I bought my first two DVD players off the back of a truck. If this is Best Buys personal brand, better care should be taken. So what you are telling me that my $99 Blu Ray player is going to get me a credit for the purchase of another yet out of date product with little or no Customer service support past one year. That Sir is a joke. I can see that Best Buy is missing the whole idea behind customer service. One thing that really annoys me behind this whole ordeal, is that Best Buy chose to shut the doors on Toshiba and HD DVD, then now sell a product that they chose not to bother to upgrade, not even once? Like the WTF? Best Buy sold this player for close to three years, and chose to not give any upgrades from the Manufacture at all. To top it all off, Best Buys customer service, does not qualify exchanges of returns of a product regarding Firmware or software updates from the manufacture. So I guess when Best Buy is fronting the bill on their own product I'm out of luck times 2...

 

You know, I'll tell you a little story now of customer service. I had a Toshiba HD DVD player A30 that replaced the the A1, and one of the firmware updates got stuck on it and terminated the player. Most companies by the sound of it would say hey, sorry about your luck. Well Toshiba, not only replaced the player, and paid the shipping, but Sent the next model up, the 35 and also sent 5 free movies to compensate. Keep in mind this is before WB, Best Buy, Blockbuster and Nexflix put and end to HD DVD. They were extremely sorry that their hardware let me down, and took pride in the product that they sold. I purchased HD DVD a year before blu even hit the market. That is a true story, and I'm really upset that the so Called "Big Box Company" has let another customer down again. Too bad this message sits in cyberspace, and not in the owners hands...

 

Message Edited by ReaggieP on 06-03-2009 06:23 PM