05-25-2019 06:08 PM
05-26-2019 10:56 AM
Welcome to our community.
If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
Oftentimes the kind of issue you've described can be due to your remote control. Try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. This will solve most remote control issues.
If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. Please make a reservation by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
I hope this helps. Thank you for writing to us.