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Posts: 6
Registered: ‎01-01-2020

NS-Sbar21F20 sound sync issues

Picked up a new sound bar from insignia and was quite excited, but the audio is a split second off.  Not sure what is causing this.  I have it hooked up via optical cable.  When I turn the audio on my TV up, you can hear the slight delay.

 

Anyone else have this issue?  Any ideas how to fix it?

 

Love the sound quality, but the syncing issue is a problem.

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Posts: 7,056
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Registered: ‎12-23-2016

Re: NS-Sbar21F20 sound sync issues

Hi again, mtsolty,

 

Welcome back to the forums. I'm sorry that new sound bar is a bit off. That can be very distracting.

 

Your television likely supports both PCM and Dolby sound outputs. Try swapping that setting on the television. If the TV has any audio presets, you'll also want to reset that to factory settings.

 

If that doesn't help, please get back to me with your TV's model. That will help trying to troubleshoot further.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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