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Registered: ‎03-11-2019

NS-SB316 - neighbor is connecting

Yesterday I tried to connect my phone via Bluetooth to my insignia soundbar (NS-SB316). I could not connect despite restarting the soundbar and the phone. This is the first time I’ve had this issue.

A short time later, I heard something playing through the soundbar and realized that my neighbor must be connected to my device. Is there a way to secure the connection? Reset the passcode?
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Registered: ‎09-29-2008

Re: NS-SB316 - neighbor is connecting

Hello, ShannonM,

 

Welcome to our community. 

 

For this issue, I recommend calling Insignia Support at 1-877-467-4289 for assistance with troubleshooting in real time.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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