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Visitor
Posts: 2
Registered: ‎09-02-2009

NS-DVDR1 will intermittently not recognize discs

Recently I have had numerous Blockbuster dvds eject with the message "unknown disc."  Usually after several tries the player will accept the disc.  It will not accept a cleaner disc.
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Posts: 9,348
Topics: 433
Kudos: 649
Solutions: 417
Registered: ‎09-29-2008

Re: NS-DVDR1 will intermittently not recognize discs

Hello rduncan,

Welcome to Community@Insignia™!

I would recommend resetting the player as a first step.  According to the owner's manual, you can do this by holding down the power button for more than five seconds (until the unit powers off), or unplugging the unit.  It's also recommended, when playing rented media, to ensure that the media is clean and free of scratches.  If the reset doesn't resolve the issue, please let us know.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎09-02-2009

Re: NS-DVDR1 will intermittently not recognize discs

Thanks, I will try resetting again.  I had done it before.  I also clean the discs.  It still will not take a laser lens cleaner disc. ??
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Visitor
Posts: 1,174
Registered: ‎04-07-2009

Re: NS-DVDR1 will intermittently not recognize discs

Hi rduncan,

 

It seems the lens of your Insignia DVD recorder is going bad.

I'd say you try several times with the laser lens (see if it works after several tries).

Should this fail, please check the owner's manual on how to get your product serviced.

 

Regards,

Gonzo