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Posts: 7
Registered: ‎08-04-2018

Insignia Voice Speaker - sound cuts out at low playback volume

At night, I use my Insignia Voice Speaker to cast light acoustic music from Google Play Music. Unfortunately, when I listen to it at low volume (10 or under), the speaker cuts out during quiet parts. Turning up the volume solves the issue, but doing so defeats the purpose of going to sleep to the sound of soft music and also keeps waking up my wife. I bought this unit specifically for this purpose, but I either have to deal with the dropping out or listen at too high of a volume level. I have tried other units and they all do it. Any suggestions?
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Registered: ‎08-08-2017

Re: Insignia Voice Speaker - sound cuts out at low playback volume

Hi jakecentric,

 

Welcome back to the forum. I listen to music on my Google Home Mini almost every day, and I like to keep it quiet just like you so I don't get distracted while I work. After doing a bit of digging on Google's support forums, I've found that this issue seems to be quite common with various Google Home devices when your mobile phone is connected via Bluetooth.

 

Some users have found that unplugging the power cord from the bottom/back of the unit, waiting a minute or two, and then re-connecting the device has worked for them. Can you give this a try and see if it works for you?

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎08-04-2018

Re: Insignia Voice Speaker - sound cuts out at low playback volume

Well, this happens whether my phone is connected or not and I have tried the unplugging and have even tried different devices...it seems completely related to low volume in combination with music that has moments of silence. I will try again tonight when I get home, but I have my doubts that it will work. The only solution seems to be turning it up to around 10 or louder and then it never cuts out...unfortunately, that volume is too loud to go to sleep to.

Posts: 2,152
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Registered: ‎08-08-2017

Re: Insignia Voice Speaker - sound cuts out at low playback volume

Hello jakecentric,

 

I'm hopeful that a forced reboot will do the trick here. If not, I'd recommend following the steps outlined in Google's support post here to submit a diagnostics report to their teams for further review.

 

Best wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-06-2018

Re: Insignia Voice Speaker - sound cuts out at low playback volume

Google's support post link is for Bluetooth related issues and is more than 1 year old. I think - as jakecentric pointed out - this is a problem with your product, not Google Home. I have tried all the reset/reboot processes and the problem remains. Again, NOT a bluetooth problem, simply trying to stream music (Pandora or Google Play) via your device. I have 5 other Google home products installed and none have this issue, except for the Insignia. Your product is awesome, but this is a fatal flaw. Any other suggestions before I return it?

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Registered: ‎09-29-2008

Re: Insignia Voice Speaker - sound cuts out at low playback volume

Hello jakecentric,

 

At this point I'd recommend calling Insignia Support at (877) 467-4289 for assistance with troubleshooting in real time.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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