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Posts: 1
Registered: ‎02-27-2020

Insignia Voice Speaker NS-CSPGASP Not Connecting to Network

I have 3 of the Insignia Smart Google Assistant speakers (2 small wired and 2 large wireless) that all have been disconnected from my Google Home.  They are flashing the : with no time displayed.  I've tried to re-add them back to my home multiple times from multiple different phones and they all fail when connecting to my wifi network.  I've reset my router and still no luck.  It seems as if an update may have bricked them.  Any advice on how to fix?

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Registered: ‎12-23-2016

Re: Insignia Voice Speaker NS-CSPGASP Not Connecting to Network

Hi, ccruzen,

 

Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I'm sorry those speakers aren't connecting correctly. Thanks for doing the troubleshooting of resetting your router.

 

Have you tried cutting the power to them completely for 10 minutes, then trying to reconnect? That may help you out.

 

If it doesn't, please call Insignia support at (877) 467-4289 for in-the-moment troubleshooting help.

 

Sincerely, 

 

 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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