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New Member
Posts: 2
Registered: ‎02-26-2019

Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

I purchased 2 of these speakers about a year ago and both were working fine until about 3 months ago. I've started getting dashes instead of time on the display and "Something went wrong, try again in a few minutes" gets played sporadically. It's on version 314, Cast firmware version: 1.32.129357. What is causing this? Are these only meant to work for about a year?
Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

Hello, Chito_a,

 

Welcome to our community! Thank you for choosing Insignia for your smart speaker. I understand how frustrating it would be for your speaker to not be working as expected.

 

Over the weekend, we rolled out new firmware with the help of our friends at Google. Has your speaker updated? Are you still having an issue?

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-22-2019

Re: Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

When is our product expected to have a working continued conversation? 
Both my Insignia Speakers show up under the Home app as Continued Convesation being enabled, but neither of my devices will open the mic back up after a request without saying hey google

New Member
Posts: 4
Registered: ‎08-07-2018

Re: Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

Continued Conversation worked for about 2 weeks some time ago when it was first rolled out by Google. It worked flawlessly. It was then intentionally disabled by either Insignia or Google.

 

Bottom line is, the device is perfectly capable, but someone does not want you to have that feature.

New Member
Posts: 4
Registered: ‎08-07-2018

Re: Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

And now I get to eat my words!  As of this morning (3/6/19) Continued Conversation is working on all 5 of my speakers.

 

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Regular Member
Posts: 38
Registered: ‎06-23-2018

Re: Insignia Voice Smart Bluetooth Speaker NS-CSPGASP stuck with-------

Continued Conversion working as of today, I don't see a change in the firmware version but it works on all 4 of my speakers