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Visitor
Posts: 9
Registered: ‎06-15-2009

Firmware Update Options

Is/are there any other options for updating the firmware?  (I've burned three copies of the ISO file image and the player rejects them as corrupted each time.)
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Visitor
Posts: 2
Registered: ‎06-15-2009

Re: Firmware Update Options

From the sticky:

/insignia/board/message?board.id=discussions-video-en&thread.id=16

 

If instructions provided here do not help, call the call Insignia Customer Support at (877) 467-4289 to order a free update CD.

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Visitor
Posts: 6
Registered: ‎06-25-2009

Re: Firmware Update Options

I have updated 2 times ( USB firmware and the Bd live) and both times was straight forward, I set nero rom burning software to burn ISO files by default , and all I had to do is supply a DVD+R disc. The settings were set by  Nero automatically. all I had to do is click burn. hope this helps......
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Visitor
Posts: 9
Registered: ‎06-15-2009

NS-2BRDVD - Firmware Update - Movies won't Load

After burning 3 ISO discs, none of which my player liked I finally got an update disc in the mail from Insignia.

 

The update was successful but now I alternately get... a blue screen with three folders displayed (none of which lead anywhere)... or

 

I insert a movie and it says "Loading" but never does.

 

Recognizing the BDLive feature might be the problem I inserted a USB stick... no change.... and then the adapter that came with the update disc with a USB stick.  Still no change.

 

Is an internet connection required in order for the player to work as a result of this firmware update?

 

Can I not continue to use it as a stand-alone Blu-ray player?

 

Any suggestions?

 

Can I return this lemon to BB for a credit?  Obviously Insignia has admitted it's a problem product. 

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Posts: 9,348
Topics: 433
Kudos: 649
Solutions: 417
Registered: ‎09-29-2008

Re: NS-2BRDVD - Firmware Update - Movies won't Load

Hello Bawston,

If your player is not functioning properly, you may return to the store of purchase to pursue repairs.  Service will likely be covered by the factory warranty if you are within one year of the purchase date.

Regards,
John
Insignia™ Support

 

John|Social Media Specialist | Best Buy® Corporate
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