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New Member
Posts: 18
Registered: ‎09-07-2009

Earth Blue Ray and NS-2BRDVD

I just purchased the Disney Earth Disc.  The Audio keeps kicking off and the only way to get it back it to temporarily pause the NS-2BRDVD player.  I have to do this 10 - 12 times throughout the Movie.

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Posts: 9,348
Topics: 433
Kudos: 649
Solutions: 417
Registered: ‎09-29-2008

Re: Earth Blue Ray and NS-2BRDVD

Hello kgm32,

Welcome to Community@Insignia™!

Have you applied the firmware update that is available for this player (under the Support tab)?  It should resolve the playback issues.  If you have already completed the update and are having this issue, please let us know.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 18
Registered: ‎09-07-2009

Re: Earth Blue Ray and NS-2BRDVD

I installed the firmware that was released in June yes and I have verified it is at that release level.
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Visitor
Posts: 1,174
Registered: ‎04-07-2009

Re: Earth Blue Ray and NS-2BRDVD

Hi Kgm32,

 

After checking the firmware update you should check the connections between the DVD player and your TV. Try to change the cables for another set and also see if they are damage. You can also change the disc to make sure is not the movie itself.

 

Regards,

Gonzo

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Visitor
Posts: 5
Registered: ‎05-22-2009

Re: Earth Blue Ray and NS-2BRDVD

I had the same problem with Disney Earth. I also had problems with the internet connectivity. I returned my NS-2BRDVD to BB. They have this model listed so that you can exchange it, as opposed to having them send it in. I'm happy with my PS3. Its GREAT!
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New Member
Posts: 18
Registered: ‎09-07-2009

Re: Earth Blue Ray and NS-2BRDVD

Are you saying BB will take it back even outside of the 30 day return?  Or did they take it in to fix it?
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Visitor
Posts: 9
Registered: ‎06-15-2009

Re: Exchange NS-2BRDVD

Yeah????  Are you saying I can take this piece of sh*t back and maybe get a real, name-brand Blu-ray player????
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Visitor
Posts: 5
Registered: ‎05-22-2009

Re: Exchange NS-2BRDVD

If you have the extended warranty.  Geek Squad has to look at it first to make sure its broken.  In my case since the BDLive stuff didn't work and the sound kept muting in the Disney Earth Blu-Ray, and we've had problems with some other movies, he  told me that they would have to send the player in, but the NS2-BRDVD was listed as Devo(sp?) so they allowed an exchange.  I made it clear that I did not want another Insignia player due to all my issues with it, plus they discontinued the NS2-BRDVD model.  

 

You have to exchange it for a comprable product (of course), since a PS3 is also a Blu-Ray player they justified it. 

 

I am glad to be rid of the darned thing.  I hated it.

 

PS3 has consistenly been rated one of the best Blu-Ray players.  It takes about less than a minute for a Blu-Ray disc to load (as opposed to waiting for the Insignia to turn on, waiting to press the Open button (10 minutes right there) and then going and making then eating dinner while it loaded, just to watch a movie afterwards!).  

 

Seriously Insignia, your product was HORRIBLE, so much so I will never buy another Insignia product and will let all my friends and family know how HORRIBLE it was.  You should not have to pay $200 for a piece of crap. Now you see why the price is now $99 for the NS-BDLIVE01, and that's still too much.

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New Member
Posts: 6
Registered: ‎03-17-2013

Re: Exchange NS-2BRDVD

was it a straight exchange?  Or, did you have to pay extra?  Those coming in now or in the near future will likely have to exchange for the NS-3BRDVD model