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Posts: 3
Registered: ‎09-07-2019
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Insignia chest freezer 7 cu feet

We bought this freezer yesterday and it's been plugged in 20 hours and still is not freezing a small cup of water or popsicle. Does it normally take this long? Or do we have a defective one? Thanks
Posts: 6,972
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Registered: ‎11-30-2015

Re: Insignia chest freezer 7 cu feet

 

 

Hi, Brady12,

 

Welcome to our community! Thank you for your purchase of a 7 Cu. Ft. freezer. We’re sorry to hear that it’s not cooling as expected yet and you may have lost some Popsicles due to this issue.

 

Are you still having an issue with your freezer cooling? If you are, can you please verify that you’ve checked the following things regarding your freezer?

 

-Is your refrigerator securely plugged in?

-Can you please double check the outlet it’s plugged into is the correct voltage rating and matches what’s noted on the back of your freezer?

-Also, have you attempted to adjust the freezer setting and put on the Max setting?

 

We look forward to your reply to see what further advice or suggestions we can make on your behalf.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-07-2019

Re: Insignia chest freezer 7 cu feet

Yes we are still having issues. It is plugged in correctly to an appropriate outlet and is at the max setting. The freezer is running and is cold inside but not freezing.
Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: Insignia chest freezer 7 cu feet

Hey, Brady12,

 

Thanks for sharing that everything seems to be connected correctly on your end and the setting is on Max. Can you please give our advanced Insignia Support teams a call at (877) 467-4289? They’d be best positioned to provide some additional troubleshooting steps and/or offer what the next steps would be in this matter.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-07-2019

Re: Insignia chest freezer 7 cu feet

Thank you
Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: Insignia chest freezer 7 cu feet

Brady12,

 

You’re very welcome! I hope you have a great rest of your weekend.

 

Best Wishes,

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!