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New Member
Posts: 2
Registered: ‎09-17-2018

Convertible freezer/refrigerator with insignia connect

2 questions.

1. Are this units not able to reach the temp set on the door? My freezer is set to -5 and seems to mostly be at 0, while the refrigerator is set to 35 (the lowest setting) and is mostly at 40. 40 is a dangerous zone for meat. Temperature is being measured by a thermometer hanging under the to top shelf.

2. When the freezer door is shut it makes a brief sound, which i assume it is doing some sort of vacuum sealing. The refrigerator doesn't, which I would like to know if that is normal. Is it benefical for the refrigerator to do the same?
Posts: 9,123
Topics: 424
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Solutions: 401
Registered: ‎09-29-2008

Re: Convertible freezer/refrigerator with insignia connect

Hello Yoojohnc,

 

Welcome to our community.

 

I'll be happy to look into this for you if you will please reply with your refrigerator model number.
 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-17-2018

Re: Convertible freezer/refrigerator with insignia connect

Ns-uz17xwh7.

Thank you!
Posts: 9,123
Topics: 424
Kudos: 643
Solutions: 401
Registered: ‎09-29-2008

Re: Convertible freezer/refrigerator with insignia connect

Hello Yoojohnc,

 

Thank you for sharing the needed information. 

 

For these issues, I would recommend contacting Insignia Support at 877-467-4289 for assistance troubleshooting in real time.

 

Thank youf for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!