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New Member
Posts: 1
Registered: ‎12-05-2019

Package did not arrive

Good afternoon,

 

UPS stated that my package arrived at the address provided; however, none of my family confirmed the package arriving. This was a total $925 purchase, and UPS Stated that a driver only signature was given (meaning no one signed for this package). I want to begin the process for a refund, as it is now over 24 hours past the stated arrival date. Thank you.

Posts: 11,767
Topics: 158
Kudos: 364
Blog Posts: 21
Solutions: 570
Registered: ‎01-03-2013

Re: Missing order.

Good evening, everyone,

 

Thank you for registering with the forum to reach out to us this holiday season! With the major shopping days behind us, I understand many of you have inquiries surrounding your orders. 

 

As I mentioned early on in this thread, you’ll want to check out our floated post that I've linked below. It contains a plethora of helpful information if you’ve found yourself with a delivery confirmation email, but an empty mailbox or front step. 

 

My Order Says Delivered, But I Can’t Find It!

 

After following the steps outlined in this post you’re still in need of assistance, please send a private message to a specialist (be sure they have “-BBY” after their name) with your full name, BestBuy.com order number, phone number and email address, and we'll be happy to take a closer look in the order these messages are received.

 

Happy Holidays!

 
Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,767
Topics: 158
Kudos: 364
Blog Posts: 21
Solutions: 570
Registered: ‎01-03-2013

Re: Missing order.

This topic has been moved to its own thread under the board BestBuy.com for further review.

New Member
Posts: 1
Registered: ‎12-05-2019

Package says Delivered but Never Received

I made a purchase on 12/3 for an Apple Watch as a Christmas gift. Due to time restraints I had to have it delivered in 2 days. So knowing my package was coming today and it was expensive I took the day off to receive the package. At approximately 2:13 I received an email from Fedex telling me the package has been delivered. At around 2:15 I went to the door to find no package. I searched every entrance and even the neighbors. What are my next steps to getting this resolved? I already contacted Fedex and they are doing an investigation
New Member
Posts: 1
Registered: ‎12-05-2019

Missing package

My package said it arrived at 9:30 am when the mail carrier usually doesn’t come at that time. I arrived home an hour  later and couldn’t find a package on my porch or in the mailbox. I got a text at 1pm saying my package was out for delivery by 8 pm. It is 10pm now and still haven’t received my package  

New Member
Posts: 1
Registered: ‎12-06-2019

Order missing

Hello,

 

Apparently my order has been delivered today. However, I've been looking everywhere and could not find it.

How do I/you proceed in order to get what I paid for?

 

all the best,

Glenn

New Member
Posts: 1
Registered: ‎12-06-2019

Package Lost!

I ordered my package last week. But my mailbox was still empty but 2 ad letters, while UPS tracking claims item has been delivered at/in my mailbox this Monday. Nothing! I even asked the package office sending a bunch of complaining emails, and they tried to help me but found nothing. Upset and angry, I can't figure out where my money was spent. I paid hundreds of dollars to get dead air and a bad weekend? 

New Member
Posts: 1
Registered: ‎12-06-2019

problems with delivery

[ Edited ]

Dear, I haven't received my order (order number: {removed per forum guidelines}even though the UPS company said it was delivered. UPS Tracking Number: {removed per forum guidelines}. Thank you

New Member
Posts: 1
Registered: ‎12-05-2019

Missing package

I ordered two items from Best Buy app. App shows me the items are delivered, however they are nowhere to be found. I even checked with my building attendants. Please help.

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New Member
Posts: 2
Registered: ‎12-06-2019

Re: Missing or Stolen Package

I had a package that was suppose to be delivered yesterday and it wasn't at my front door when I got home. I received a text saying it was delivered. It was not left at my apt office or my mail box.