12-13-2018 05:07 PM
Welcome to the Best Buy forum!
I can imagine the questions that may have ran through your head after logging in only to find nothing. A rewards account isn't going to just vanish, so something must have happened. I wonder if maybe you somehow created a new rewards account leaving you with two. If that turns out to be the case, then a merge would be our best bet. I will know more once I have the chance to take a look. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to further assist.