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Posts: 1
Registered: ‎11-22-2018

Verification code never sent

Trying to login to our family's account, but the verification code methods never arrive for email and phone number. I've checked the spam folder and it's not going there either. We've been getting mailers, with our correct current address so not sure what the issue is.
Posts: 8,390
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Registered: ‎10-10-2012

Re: Verification code never sent

Hi Steinrbrthr,


Welcome to the Best Buy forum!


It is that time of the year where more members login to their accounts than any other time of the year.  Black Friday tends to have that kind of effect.  There are a few things we can try though, including making sure your information is up-to-date and rewards account is linked to one account.  We may just end up having to use an alternative email address if nothing seems to work.  Before we can do anything though, I will need to gather some additional information.


Please send me a private message with the information listed below, by clicking on the blue button in my signature, I will see what I can do to help.  Just as a heads up I would need to speak with whoever is the primary member.  If you are not the primary member, then the primary member will need to register for the forum.



Phone #
Mailing address

Email address


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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