07-31-2019 07:07 PM
08-02-2019 02:16 PM
Thank you for taking the time to reconnect with us on the forum.
While redeeming a certificate can be rather exciting, there is a level of strategy and planning that come into play. What do I apply my certificate towards? I recently redeemed a certificate of my own, and even though it was only $5, it took several weeks of scrolling through BestBuy.com before finally making a decision. And all certificates have an expiration date, so you want to make sure the final decision is the right decision.
An everyday certificate where points are deducted from a member’s rewards account will generally be valid for a period of 60 days unless noted otherwise. That time frame can vary when it comes to bonus certificates awarded as part of a promotional offer. Some bonus certificates may only be valid for a few days with others being valid for up to 30 days. It really depends on the individual offer but the bonus certificates expiration should be displayed either in the offer terms or on the actual certificate.
As far as certificates expiration date, they cannot be extended upon request. It has nothing to do with a member’s tier status, especially bonus certificates. We simply don’t have ability to alter when a certificate will expire, and allowing a certificate to expire with the hope that we might be able to reissue it as exception is risky move. That is why the agent you spoke with encouraged you to try redeeming the My Best Buy™ Visa bonus certificate before it expired.
I took a quick glance at your rewards account and am glad to see you were able to redeem the certificate before it expired. If you have any other questions about your rewards account or the program in general, then please feel free to send us a private message here, and we will see what we can do to further assist. I hope that you have a wonderful weekend.