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New Member
Posts: 7
Registered: ‎12-03-2011

Rewards are useless if you cannot use them to buy iTunes, google play, etc.

I am elite plus member and buy and upgrade a lot of technology from bestbuy. I appreciate how bestbuy has innovated overtime and trying to compete with online retailers like Amazon. I hate to see no competition in future so I try to shop at Bestbuy whenever I can. I love to see rewards getting accumulated as I shop st Bestbuy; while being aware of how sales and rewards are used by companies to drive consumers shopping habits. But I find bestbuy rewards are worthless if I cannot use it to buy everything sold at bestbuy. Whoever is managing your rewards program should be fired because he or she clearly doesn't understand how to keep loyal customers loyal. I am certain I will not be shopping at bestbuy (as a loyal customer) if the loyalty rewards are going to be worthless.
Posts: 1,286
Topics: 14
Kudos: 129
Solutions: 79
Registered: ‎10-03-2017

Re: Rewards are useless if you cannot use them to buy iTunes, google play, etc.

Hello, kbiyani,

 

Welcome back to the forums!

 

We aim to make our My Best Buy rewards as customer-friendly and inviting as possible. I completely understand your frustrations with the limitation on buying digital products of this nature but please know that the changes were done in an effort to curtail any attempts of fraud or possible money laundering. I know this can seem like an unnecessary burden and I do apologize for any inconvenience this may present but please know this was done after careful consideration. Please feel free to let me know any other questions you may have!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎12-03-2011

Re: Rewards are useless if you cannot use them to buy iTunes, google play, etc.

And after careful consideration I plan to gradually move my purchases to Amazon; because the 5% cashback I get for using Amazon store card can be used to shop anything on Amazon. I guess Bestbuy team who does careful consideration isn't "careful enough"; they likely don't earn and use the rewards they are offering to customers :-(
Probably closing down stores might be another option as well when it comes to preventing frauds? No stores, no customers, no frauds!
Posts: 1,286
Topics: 14
Kudos: 129
Solutions: 79
Registered: ‎10-03-2017

Re: Rewards are useless if you cannot use them to buy iTunes, google play, etc.

kbiyani,

 

I totally understand and I'm sorry to hear you feel this way. While I wish I could change your mind, I am totally understanding that it is out of my control and you must use a lot of your rewards for this kind of purchases. Going to what best fits your needs is absolutely natural and something I think any savvy shopper would do based on their shopping trends. I do hope you will reconsider in the future and welcome you to reach out to us any time the need arises.

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎12-03-2011

Re: Rewards are useless if you cannot use them to buy iTunes, google play, etc.

I was hoping it isn't out of control for you to pass the feedback up the chain, unfortunately not.
Posts: 1,286
Topics: 14
Kudos: 129
Solutions: 79
Registered: ‎10-03-2017

Re: Rewards are useless if you cannot use them to buy iTunes, google play, etc.

Hello, kbiyani,

 

While I am not able to further this concern, I do welcome you to visit the IdeaX page on our Best Buy forums. There, you can submit your request to have this change looked into for further review where it is considered further. Many of our current programs, rewards, offerings, and changes, have stemmed from this page. I've linked it below for your convenience.

 

IdeaX

 

Best.

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!