04-11-2019 08:16 PM
04-12-2019 11:57 AM
Welcome to our forums, and thank you for sharing your feedback with us. Discovering your My Best Buy™ reward certificate has expired can certainly be a disappointing experience, especially considering it sounds like this has happened more than once.
Generally speaking, once a reward certificate has expired, we’ll be unable to reissue them, as outlined in the My Best Buy™ Program Terms. If you have any other questions about expired My Best Buy™ reward certificates, we have a handy FAQ article that may provide additional insight:
While I can’t guarantee I’ll be able to provide an answer beyond what it sounds like you’ve been given by phone, I would like to look into your account further, to make sure we’re exploring all options available. If you could use the blue “Private Message” button in my signature to send me the following pieces of information:
This should be enough information for me to begin my research. As I mentioned, you’ll want to use the blue “Private Message” button in my signature, so we’re keeping this sensitive information out of the public view of our forums.
Looking forward to hearing from you,
04-13-2019 02:09 AM
04-14-2019 11:20 AM
Sean is out of the office today, so I will be jumping in to see what I can do to further assist. I can see that you have sent a private message with the information requested and will be replying shortly. To read a private message, you will want to login to the forum and click on the envelope icon at the top of the page.
04-16-2019 12:57 AM
04-16-2019 12:21 PM
05-09-2019 01:12 AM
05-09-2019 11:04 AM
An answer has already been provided on multiple occasions, which will not be changing. We will not be reissuing your expired certificate. Please feel free to send a private message, by clicking on the blue button in my signature, if you have any other questions about your rewards account or the My Best Buy™ program.