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Posts: 16
Registered: ‎11-11-2014

Re: If Your Elite Status Expires During A Return Period So Does Your Extended Return Period???

I had the exact same experience with a Arlo camera system. Even my receipt has says 45 days Elite Plus but the other day when I tried to return it, I was only Elite and I was told I could now only exchange it for the same item. Which I didn’t want the Alro system I wanted to switch it out for the Ring system but they wouldn’t do it. I’ve been Elite Plus and Elite on and off for 7 years. I’ve had too many issues at the store level to even bother going back in there.
Posts: 2,820
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Registered: ‎09-29-2008

Re: If Your Elite Status Expires During A Return Period So Does Your Extended Return Period???

Hi, Shankya, 


Welcome to Best Buy's online community.  I have recently received a camera system as a gift, and I am excited to try it, but it was a gift so, I am disappointed that I was not the purchase and won't have the flexibility of returning it if I am not happy. What I am trying to say is that I understand you wanting to try out the system before deciding if it was something that would fit your needs. I am disheartened to learn that during that your My Best Buy status changed during the time you were trying out the systems, and now you are not able to exchange it. 


My Best Buy does have a tier expiration occur at the end of every February that might have caused some conflicts with the allowed time to return. The modification happens when our customers do not meet the spending requirements for their requirements. Therefore, the return and exchanges time frame is based on the tier status based at the time of the request. For more information feel free to read My Best Buy™ Tier Expiration FAQ for more details.


I understand that you had requested that the store review your My Best Buy status, unfortunately the store representatives are very limited into viewing your membership details at the store. That is why there were limitations to how they could help you. I will be happy to see how I can provide you with some answers by reviewing your membership. I am sending you a private message. You may check your messages by logging into the forum then clicking the envelope icon in the top right corner of the page. 


Thank you,


Karina|Social Media Specialist | Best Buy® Corporate
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