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Registered: ‎01-13-2020

Only receiving 1% back for elite plus

I've been an elite plus member for about five months now but am still only receiving one percent back for outside purchases vs the two point five percent back it says on the rewards overview
Why is there no direct email? I talked to customer service which was garbage. If I could just send screenshots of what I'm looking at, it would help people explain things to me, and vice versa
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Registered: ‎10-10-2012

Re: Only receiving 1% back for elite plus

[ Edited ]

Good afternoon, Guywhitey,

 

Welcome to the Best Buy forum, and thank you for connecting with us!

 

While I do enjoy the 5% back in points I receive when using my My Best Buy™ store credit card, it would be nice to earn points for purchases made outside of Best Buy with the Visa card.  I could get points back for gas or when my wife and I go out for dinner.  My wife actually has the Visa card, which makes me a little jealous.

 

An eligible purchase made by our members with Elite Plus status can receive 1.25 points for every $1 (2.5% back); however, that only applies to eligible purchases made at Best Buy.  A purchase made outside of Best Buy with the Visa card, no matter a member's status, would be eligible for .5 points per $1 or 1% back.  We do occasionally have additional outside spend bonuses though, such as 2% back on dining purchases and 3% back on gas, but most purchases with the Visa will be awarded 1% back in points.  Let us know if you have any other questions.

 

VISA.png

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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