09-20-2019 07:30 AM
A few weeks ago as I was looking in rewards overview to check my current number of available reward points I noticed that a $50 reward certificate had mysteriously appeared.
It did not have an expiration date on it, nor did I get an email for the reason why it was granted (checked junk mail too). I half assumed it was a refund from a “return” I did a while back but did not look into it or question it further since it did not say any expiration date on it.
Now when I finally am interested in using it I go back in to look at the reward certificate, it is no longer there! What gives?
If there was no expiration date listed why is it gone????
I’m not expecting the mystery certificate to be regranted if it indeed did “expire” but the fact that it DID NOT have an EXPIRATION DATE listed (on the rewards overview page) in the FIRST PLACE....when it obviously seems to have expired is in my opinion the terrible/horrible thing and is what is making me “aggravated” right now....
(oh, and the fact I didn’t get an email saying why it was granted -when they do usually email me saying something in every other case is bugging me too)
Solved! Go to Solution.
09-20-2019 01:56 PM - edited 09-20-2019 03:08 PM
Hello again, Yushua,
Welcome back to the Best Buy forum!
We have reached that time of the year where we do send out what we refer to as Mystery Certificates; however, I would chalk up your $50 certificate as more of a surprise than a mystery. Your certificate wouldn't likely be featured on the TV show Unsolved Mysteries. Let me explain.
After a quick review, I do see that a $50 certificate was added to your rewards account at the beginning of August. It was awarded as a bonus from a My Best Buy Visa promotional offer where if you spent $1,000 outside of Best Buy with your Visa you could qualify for a $50 bonus certificate. That promotion would have been sent to you either by email or a mailer with details regarding how to qualify, including how long the bonus certificate would have been valid. While we do send email notifications whenever a member's points are converted into a certificate, a second notification wouldn't have been sent when the bonus certificate was added to your rewards account.
An everyday certificate will generally be valid for a period of 60 days unless noted otherwise with bonus certificates being valid for less time. The bonus certificates that are issued as part of a My Best Buy™ Visa promotion tend to be valid for about 30 days. With that being said, there is a good chance your $50 bonus certificate is no longer displayed when you login to your rewards account because it has expired.
I would like to take a closer look at your rewards account with you to ensure it is up-to-date and to see if there are any other questions I can perhaps help answer, so I will be sending you a private message shortly. You can read a private message by first logging into the forum and then clicking on the envelope icon located at the top of the page. I look forward to further speaking with you.