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Posts: 1
Registered: ‎10-10-2018

Formal Complaint about stores

Hello, I have been back and forth with customer service via email and cannot get this issue resolved. I am an elite plus member and the best buy store screwed up my purchase by placing it on the wrong account. I do not care about the points because I charged it on the best buy credit card. What i care about is the fact that the spending amount will not apply to my yearly spending. This is a formal complaint and I would like this rectified. I have the emails going back and forth with them stating they can fix it. 

Posts: 11,479
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Registered: ‎01-03-2013

Re: Formal Complaint about stores

Hi there bruz242, 

Welcome to the forum and thank you for reaching out to us! Ensuring your points and rewards are appropriately credited is a great way to ensure you receive the appropriate benefits. 

Having a purchase incorrectly credited to the wrong membership can have some frustrating consequences, from receiving your correct rewards and your purchase being reflected on someone else's membership. I understand you're not worried about the points, but only that your tier spending be correctly updated. 

Please know that we're generally unable to update tier spending, but I would like to see what options we may have for you. Please see that I am sending you a private message, so please keep an eye on your inbox via the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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