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Regular Member
Posts: 34
Registered: ‎11-08-2017

Elite plus but you are using UPS Surepost for shipping

With Elite Plus I'm supposed to get free 2 day shipping, but you used UPS Surepost for my last order.  That essentailly means it'll take 10 days or so if I'm lucky.  


I called your customer service and after waiting on hold they hung up on me just after telling me that they had "pulled up my order".


Why would I spend $3500/year to be treated poorly?

Regular Member
Posts: 34
Registered: ‎11-08-2017

Re: Elite plus but you are using UPS Surepost for shipping

Just to add a bit of detail, your "Elite Plus" customer service just told me that this is "a mistake by the warehouse" and there's nothing that can be done.


Not a great look.

Posts: 6,972
Topics: 140
Kudos: 382
Solutions: 322
Registered: ‎11-30-2015

Re: Elite plus but you are using UPS Surepost for shipping

Hello, brentsg,


Getting free 2-day shipping is one of my favorite perks that an online retailer can offer. I understand it can certainly be frustrating when things do not arrive as expected. Thank you for reaching out regarding an order that was delivered UPS surepost. Also, I’d like to thank you for being a loyal My Best Buy Elite Plus customer. We’d be happy to see what additional insight we can shed on this matter for you.


As shared in our My Best Buy Benefits by Membership Level located on shares our friends that are Elite Plus customers should receive free 2-day shipping and free scheduled delivery*. However, that asterisk leads the following information:


To get free shipping and free scheduled delivery, sign in before you check out and make sure your member ID has been added to your account. If you haven’t already done so, you can add your member ID to your account during checkout. Select items limited to free Standard Shipping at the time of purchase.


Can you please send us a private message with your full name, phone number, and email address? A private message can be sent by choosing the blue “Private Message” next to my name. We’d be happy to review your order in further detail to see what kind of shipping we had requested. I apologize if our agents with our dedicated customer support line may not have addressed your concerns professionally. Please note, our dedicated support line for Elite & Elite Plus customers are best positioned to discuss concerns regarding points balance, reward history, certificate status, attach missing points, and those kinds of questions. Questions outside of those I had articulated be transferred to a different department for handling. I look forward to your reply!



Mariah|Social Media Specialist | Best Buy® Corporate
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