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New Member
Posts: 2
Registered: ‎07-19-2019

Elite member and I never get the free 2 Day shipping

I have been an Best Buy Elite member for 2 years running and everytime I order something you guys never seem to ship my Items UPS 2 day. It states on there that there is no minimum purchase required and it seems unfair that you can advertise that and yet I never receive that service. I grow tired of this especially since I collect Blu-ray steelbooks and when shipped through the Postal Service it take longer which means more handling which increases the chances of damage to a collectible item. What can we do so that any time i order ann item i get the 2 day shipping as promised?

Posts: 11,394
Topics: 141
Kudos: 294
Blog Posts: 21
Solutions: 540
Registered: ‎01-03-2013

Re: Elite member and I never get the free 2 Day shipping

Hello, Wookienpals, and welcome! 

Thank you for registering with the forum to inquire about the 2-day shipping we offer! As a My Best Buy member, we offer many great benefits. It would be frustrating though if you seemed to be missing out on one, and I would be seeking answers as well. Our free 2-day shipping is available to our Elite Plus members without a minimum purchase amount. As mentioned in the post below, we do our best to ensure the time frame is met, but there may be factors that impact this. These include product availability, processing delays, carrier delays beyond our control, weather impacts, etc. For more details, please feel welcome to check out the post below. 

 

Elite Plus Free 2-Day Shipping: What You Need to Know

 

While I know this may not be the news you were hoping for, I hope it has clarified any experiences you may have had. If you have a particular order in question, please feel welcome to send me a private message with your name, phone number, email address, and order number. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-19-2019

Re: Elite member and I never get the free 2 Day shipping

Actually you haven’t clarified the issue. You have given me information I know about how logistics work. You guys aren’t shipping my packages 2 day shipping. It’s regular first class USPS mail. I want to know why this keeps happening
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Posts: 11,394
Topics: 141
Kudos: 294
Blog Posts: 21
Solutions: 540
Registered: ‎01-03-2013

Re: Elite member and I never get the free 2 Day shipping

Hello again, Wookienpals, 

 

Please know that our shipping times do not guarantee a particular level of shipping. As an example, if you do not live far from a store or fulfillment center, to get an order to you in the estimated time frame may not require overnight air or even express shipping, but merely ground shipping. Again, if you have any particular orders you are concerned about, please feel welcome to send me a private message with your name, phone number, email address, and the order number. 

 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!