11-26-2018 08:48 AM
Good morning and welcome to the forum, oneorangetree!
It is great to hear you to chose to shop with us recently. I'm sure if you're anything like me, you diligently keep an eye on tracking details once you have it so you know where your order is every step of the way. I'm sure it was a bit disconcerting to not have your package arrive by the estimated date we provided.
I would be happy to assist with your missing order, as well as provide you with our dedicated Elite and Elite Plus phone number after confirming your tier status. However, you should be aware that our dedicated Elite and Elite Plus phone number is only intended to assist with My Best Buy related inquiries. Concerns such as these would be transferred to our regular support teams at (888) BEST-BUY or (888) 237-8289.
Please keep an eye on your inbox in the top right corner for my private message.
11-26-2018 10:47 AM
Hello, MJade0 –
Noticing that a purchase you recently made on BestBuy.com isn’t showing in your purchase profile can be an issue. Thank you for joining our community to share you’re having this issue. We appreciated your patience as you had waited for our reply. As jdogg836 mentioned we can get really busy during this time of year.
Can you please send us a private message with the following details?
-BestBuy.com Order Number
- My Best Buy Member ID
A private message can be sent to us by choosing the blue button in my signature. We’d be happy to see how we can help. Please note reward points may take 15-20 days after purchase as noted in our My Best Buy Terms to show up on your end. We look forward to your reply.
01-07-2019 12:52 PM
Hi there AndrewBoland,
Welcome to the forum and thank you for reaching out to us regarding the Elite and Elite Plus dedicated phone number. This team is a great asset to our Elite and Elite Plus members, as they're able to assist with My Best Buy related concerns or questions.
While you should be able to locate it when signed into BestBuy.com (provided your Elite or Elite Plus membership is appropriately linked), I would be happy to share it with you directly after verifying some details. Please keep an eye on your inbox in the top right corner of the page for my private message.