04-07-2018 12:26 PM
This morning, after making an online purchase, I was advised there was a problem with my Best Buy card. After updating information and resubmitting the order twice, it still did not go through so I used my American Express Card. I subsequently discovered that my two cards had been charged a total of three times.
I tried calling my Best Buy credit card but they told me I had to correct the problem through BestBuy.com. When I tried to contact BestBuy.com, there was no answer. I called the "24/7" Elite Plus phone number, but there was either no answer or I was disconnected. Basically, the advertisement of a 24/7 phone number for Elite Plus support is a sham.
In any case, I was able to resolve the credit card issue this morning but wanted to speak with a supervisor regarding issues with the Elite Plus 24/7 number so I made about eight more phone calls which were repeatedly disconnected or transferred to the wrong person. Most of the people I reached seemed to have problems with their English language skills and were unable to do anything they could not read off a script. I was repeatedly transferred to the wrong department and/or disconnected. After speaking with one woman and explaining the problem and that I wanted to speak to a supervisor regarding my concerns, she basically refused to transfer me to a supervisor unless I told her why I wanted to speak with a supervisor. After repeatedly explaining why I wanted to speak with a supervisor, the woman told me she could not transfer me to a supervisor unless I told her why I wanted to speak with a supervisor and then transferred me to another non-Elite Plus number.
The bottom line is that there does not appear to be any 24/7 number to get help at best buy, not even for Elite Plus members who I assume represent those customers who spend the most at Best Buy every year. If this is the best customer service Best Buy has to offer its best customers, Best Buy is finished and should just consider closing all its stores.
04-09-2018 11:59 AM
Welcome to the forum and thank you for being a My Best Buy member! It's wonderful to hear you chose to shop with us online, though I'm discouraged to hear you had trouble using your My Best Buy credit card.
While I'm glad to hear you were ultimately successful with your American Express card, I'm sorry to hear you had so much trouble resolving the charging issues. Our representatives should be providing respectful and timely service to our customers, and I apologize if your experience was lacking.
Please know that the Elite and Elite Plus dedicated phone line is intended to assist with My Best Buy related issues only, and any other concerns (such as issues with extra charges) would be transferred to our regular customer service team that may be reached at 1-888-237-8289. For our Elite and Elite Plus line, representatives aren't available from 11pm - 7am CT, though self-service options are available 24/7.
I'm glad to hear your issue with charges was resolved, and am grateful for you taking the time to share your experience. If you should need any further assistance, please let me know.
05-31-2018 09:36 AM - edited 05-31-2018 09:42 AM
Welcome to the Best Buy forum!
I hadn't realized you created a public thread when I replied to the private message you sent the other day inquiring about the dedicated phone # for our members with Elite and Elite Plus status. Those members who would like the phone # can send me a private message with their name, phone #, email address, and My Best Buy™ ID #. Just click on the blue button in my signature that is labeled "Private Message." Please keep in mind that the dedicated lined is intended for My Best Buy™ program related quesitons, so there is a chance your call could end up being transferred to another department depending on the call. We are also happy to assist with any program related questions.
10-20-2018 01:58 PM
I CALLED BEST BUY'S "DEDICATED" ELITE PLUS CUSTOMER SERVICE NUMBER TODAY, AND IT'S A JOKE- A COMPLETE FALLACY. WHEN CALLING THIS NUMBER, CUSTOMERS ARE SENT THROUGH A MAZE OF AUTOMATED QUESTIONS, THEN ROUTED TO A "BEST BUY ASSOCIATE". THE AGENT I SPOKE TO DID NOT HAVE A GRASP OF THE ENGLISH LANGUAGE. I ASKED IF I WAS SPEAKING TO A DEDICATED ELITE PLUS AGENT, SHE DIDN'T KNOW WHAT I WAS REFERRING TO...SHOCKER. I REQUESTED TO SPEAK TO HER SUPERVISOR- AGAIN I WAS DIRECTED TO A NON-ENGLISH SPEAKING INDIVIDUAL. I ASKED IF SHE WAS AN ELITE PLUS AGENT- HER RESPONSE WAS YES (I THINK NOT). I INQUIRED AS TO WHAT PART OF THE COUNTRY SHE WAS IN...HER RESPONSE WAS MEXICO CITY. I EXPLAINED MY PROBLEM, AND NOT SURPRISINGLY, SHE WAS UNABLE TO ASSIST ME. I WAS ADVISED THAT SHE WOULD SEND AN EMAIL TO CUSTOMER SUPPORT AND I SHOULD EXPECT TO RECEIVE AN EMAIL FROM THEM IN THREE DAYS. REALLY? THIS IS NOT AN ELITE SERVICE LEVEL, THIS ISN'T CUSTOMER SERVICE WHATSOEVER. THIS IS CALLED "PASSING THE BUCK"...WHAT'S THAT YOU ASK? IT'S AN ENGLISH IDIOM THAT BEST BUY ISN'T GOING TO BE ABLE TO GRASP!
REALLY DISAPPOINTED, ANGRY, AND FRUSTRATED WITH BEST BUY'S LACK OF INTEGRITY AND RESPECT FOR THEIR CUSTOMERS.
10-22-2018 12:31 PM
Hi there LBofTX,
Welcome and thank you for reaching out to us! Our Elite and Elite Plus dedicated phone line is a great option for our Elite and Elite Plus customers seeking assistance with their My Best Buy rewards.
This dedicated phone line is intended to only assist with My Best Buy related concerns. Should you have any other issues, you may be directed to our general customer service support. I would be happy to take a look into your trouble, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
11-21-2018 02:33 PM
11-22-2018 03:29 PM
11-24-2018 10:54 AM