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Posts: 2
Registered: ‎09-24-2018
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Elite Status + Replacement drone



on 9/7 I received a drone from bestbuy that was deemed defective.


On 9/12 I went into the Bestbuy store and was provided a full replacement.


Today, 9/24 I am having harware issues with the camera - so here are my questions:


1. Since I got a replacement on 9/12 due to a defective unit - do I get any extra grace period for the 15-day window return/replacement policy?


2. After this purchase I was set as a 'Bestbuy Elite' member. Does it INCLUDE the purchase? If so, I'd be good for 30 days? 


Thanks for the help! 

New Member
Posts: 2
Registered: ‎09-24-2018

Re: Elite Status + Replacement drone

Coming back here to reply in case someone runs into this in the future as I ended up reaching out to support.

1. The date starts when the drone was actually received so 9/7 meaning that my 15 day return/replacement window was up.

2. Since this purchase made me an elite member - It actually pushed that window back to 30 days. I walked into Bestbuy earlier and was able to get a replacement without an issue.

Hope this helps someone in the future!
Posts: 11,474
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Registered: ‎01-03-2013

Re: Elite Status + Replacement drone

Hi ChhaiLengTe, 

Welcome to the forum and thank you for reaching out to us! My husband has been eyeing up drones for quite some time, so I can imagine you were pretty excited about this purchase! 

While I'm glad to hear you were able to get this taken care of, I would like to clarify some things for you, and anyone else that may be in need of some of the same information. 

Under our Return & Exchange Promise, a purchase's return period would begin the day of that device's receipt. For your original unit, this would have been Sept. 7. For your secondary unit, this would have been Sept. 12. As for how long your return period would be, this would depend on your tier status at the time of your request. It can take 15-20 days for a tier status to update, but once it does, you should have access to that return and exchange period. 

I hope this helps! 


Tasha|Social Media Specialist | Best Buy® Corporate
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