Elite and Elite Plus Membership

[jcastro00215]

Hello, On December 31st, I noticed that I was about $100 away from spending $3,500 in a calendar year. So I went online and made a purchase for about $200 which should have put me over the $3,500 threshold and made me eligible for Elite Plus. I have waited the required 15-20 days after item was shipped but I have not been upgraded to Elite Plus.

[Tasha-BBY Social Media Specialist]

Hello, and welcome to the forum, jcastro00215! 

Reaching Elite Plus status is quite the feat, so I'm sure you were excited to get in this last minute order, and have been eagerly awaiting your tier status upgrade since. 

With last minute orders, there are a few factors that may come into play regarding whether our systems recognize the order as part of 2018 or 2019 spending. The major one customers may encounter include time zone (as we base orders on Central Time), and when an order is fulfilled, and funds collected. While purchases placed in 2018 should count towards 2018 tier spending, if it's not fulfilled until later (such as a pre-order), it would not be accounted for in spending until then. 

I would be happy to take a look at what happened with your order and tier spending. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,