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Posts: 2
Registered: ‎11-21-2018

Elite Plus membership in Puerto Rico

I am an Elite Plus member in Puerto Rico and I am very disaponted in being able to use my perks in bestbuy.com. Also, no being able to look my local add online before I go the store. I don’t know how is in the states buy here you call the store and you get an interactive system not a real person. There is no way to check availability or pricing besides getting in my car and hope for the best after a 45 min drive. Feel discriminated.
Posts: 11,531
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Registered: ‎01-03-2013

Re: Elite Plus membership in Puerto Rico

Hi there luquilloguy, 

Welcome and thank you for reaching out to us! It is fantastic to hear you wish to shop with us this holiday season. With that said, it sounds like you've had a less than ideal experience due to being in Puerto Rico. As a U.S. Territory, there may be some variances and limitations. We greatly appreciate you reaching out to share your feedback with us though. Should you have any ideas for improvement, I would encourage you to share them on IdeaX

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-21-2018

Re: Elite Plus membership in Puerto Rico

Well, I also buy at Walmart.com. For sometime now the offer the same service as in the Main land. I feel this should present no problem for Best Buy to emulate. Ajusting your website to identify us and reflect Puerto Rico’s shopper and pricing should be a simple programming matter so we can have equal access as our continental US peers.
Posts: 11,531
Topics: 146
Kudos: 319
Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: Elite Plus membership in Puerto Rico

Hi there luquilloguy - 

 

Thank you for following up with us! We greatly appreciate your feedback and input. As mentioned, you are of course welcome to share your ideas on IdeaX

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!