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Posts: 1
Registered: ‎05-09-2019

Elite Plus is a scam

This is a scam...I have been Elite Plus for years and I spend a lot of money at Best Buy. I bought an Apple product three days ago and got an email today that the product had shipped but USPS had not picked it up. Elite plus guarantees 2 day shipping. After three calls to customer service, I am told the product would be delivered by the 15th. That’s 9 days shipping!! At this point, I cannot even cancel the order. I hung up, frustrated, reordered the item plus a new set of Bose headphones from Crutchfield and I guarantee you I am done with Best Buy except for spending $300 in reward certificates. Shame on you for not keeping your “guarantee”. Not again...
Posts: 3,486
Topics: 28
Kudos: 318
Solutions: 212
Registered: ‎11-29-2016

Re: Elite Plus is a scam

Good morning, Jhcbuck,


Welcome to our forums, and thank you for sharing your feedback with us.  Regardless of the item, or when it was purchased, having to wait longer than you were expecting for an order to arrive can be a frustrating experience.


As it sounds like you’re aware, our My Best Buy™ Elite Plus members are offered free 2-day shipping on a variety of products. While we work to ensure qualifying orders are delivered within the 2-day shipping period, there are instances where additional processing time may apply, and your order may be delivered to you later than anticipated.  If you have any questions about this shipping process, this post may provide additional insight:


Elite Plus Free 2-Day Shipping: What You Need to Know


Thank you for your feedback,

SeanM|Social Media Specialist | Best Buy® Corporate
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