06-11-2019 10:49 PM
06-12-2019 11:57 AM
Welcome to the Best Buy Forums! Thanks for making your first post with us, and for being a My Best Buy Elite Plus customer.
Free two-day shipping is a great perk of being a My Best Buy Elite Plus member (along with the amazing rate at which points are earned). I know that when I place an order online, I usually want to get my stuff as soon as possible. I apologize for any unexpected delays with your order.
While we do our best to offer fast shipping options, there are some products and some areas of the country for which we may be unable to provide two-day shipping. I'm sorry if this information was not clearly conveyed to you in the past. You can find out a little bit more about this, here. Once an order has been processed, we may be unable to further impact the speed in which your order arrives.
If you have any additional questions, or if you believe your order has been lost in shipping, please let me know.