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Posts: 2
Registered: ‎04-07-2019

Elite Plus - Login Issues - 6 months

Hello,

 

I have been having an issue logging in my BestBuy account. It started late last year and still hasn't been solved.

 

The issue is that whenever I try to log into my BestBuy account, it asks me to reset my passowrd. I reset my password, it logs me in. If I log out, and try to log in again, it will ask me AGAIN to reset my password. Basically, the only way I can log in is to reset the password EVERY SINGLE TIME.

 

I have called the support back in 2018, they said they will send this issue to support and that support will contact me. Support did reach out after a few weeks and when I explained my issue, the person said he has never seen anything like this before and I emailed him multiple times and he never got it fixed.

 

A few things to mention:

- I do not use adblocker when I login.

- I tried multiple devices (from phone, to computers) still the same exact issue.

- I deleted all the cache and history, still the issue not solved.

 

 

This is really frustrating. It is really affecting my purchasing experience. And the fact that I have Elite+ status and this issue is taking longer than 6 months makes me worry about how much we get appreciated for being loyal to bestbuy.

 

Please help with this issue and escalate to whoever can solve it.

 

Regards,

Bilal

Posts: 2,152
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Registered: ‎08-08-2017

Re: Elite Plus - Login Issues - 6 months

Good morning, Bilal,

 

Welcome to our community.  I hate having to reset my password for any account of mine, so I’m sure I would quickly grow frustrated if I had to perform this task each time I wanted to log in on a particular website.  I was unhappy to hear that our support teams have been unable to resolve this for you after multiple attempts, but I would be happy to see how I may further assist.

 

It sounds like you’ve tried a few of our basic troubleshooting steps so far.  The last thing I can think of is to disable any VPN you may be using.  If you’ve already tried that, or you are not using a VPN, please send me a private message with the information below and I will see what I can do to help.  You can send me a private message by logging into the forum and selecting the blue “Private Message” button in my signature below.

 

Full name

Email address

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Thank you for being a My Best Buy™ Elite Plus member.  I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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