04-07-2019 05:20 PM
I have been having an issue logging in my BestBuy account. It started late last year and still hasn't been solved.
The issue is that whenever I try to log into my BestBuy account, it asks me to reset my passowrd. I reset my password, it logs me in. If I log out, and try to log in again, it will ask me AGAIN to reset my password. Basically, the only way I can log in is to reset the password EVERY SINGLE TIME.
I have called the support back in 2018, they said they will send this issue to support and that support will contact me. Support did reach out after a few weeks and when I explained my issue, the person said he has never seen anything like this before and I emailed him multiple times and he never got it fixed.
A few things to mention:
- I do not use adblocker when I login.
- I tried multiple devices (from phone, to computers) still the same exact issue.
- I deleted all the cache and history, still the issue not solved.
This is really frustrating. It is really affecting my purchasing experience. And the fact that I have Elite+ status and this issue is taking longer than 6 months makes me worry about how much we get appreciated for being loyal to bestbuy.
Please help with this issue and escalate to whoever can solve it.
04-08-2019 09:08 AM
Good morning, Bilal,
Welcome to our community. I hate having to reset my password for any account of mine, so I’m sure I would quickly grow frustrated if I had to perform this task each time I wanted to log in on a particular website. I was unhappy to hear that our support teams have been unable to resolve this for you after multiple attempts, but I would be happy to see how I may further assist.
It sounds like you’ve tried a few of our basic troubleshooting steps so far. The last thing I can think of is to disable any VPN you may be using. If you’ve already tried that, or you are not using a VPN, please send me a private message with the information below and I will see what I can do to help. You can send me a private message by logging into the forum and selecting the blue “Private Message” button in my signature below.
Thank you for being a My Best Buy™ Elite Plus member. I hope to hear from you soon.