06-10-2019 10:13 PM
I wish considering all the $$ we spend on our Best Buy credit card to get the Elite Plus status (I've had for years), we could get more assistance on the Elite Plus phone line for basic questions especially when your other customer service # has very long waits like it did tonight. Actually any time I call the regular customer service # the wait is very long. So tonight after being on hold for 20 minutes, I called Elite Plus # instead for help. She said she can only help with 'rewards'. Really? I thought they could help with other issues, no? I seem to remember them helping with other issues in the past, not just 'reward' related issues.
Also, please allow people to search for gift card balances on line and allow it to show WHERE you spent it. I have a $0 balance on a BB gift card and I don't recall ever using it. It'd help to know where it was used and for what. I spent 20 min on hold and never got ahold of anyone who could answer this for me. Put it on line, saves us precious time.
06-11-2019 11:32 AM
Welcome back to the Best Buy Forums!
I'm sorry to hear that you've been having a difficult time connecting with Best Buy to get the assistance you've been looking for. My understanding it that the My Best Buy Elite Plus phone line is reserved for My Best Buy questions and account support, and they may be unable to assist with other questions. We understand that our customers don't always like to call in for assistance, which is why we have opened up several other options for contacting us, such as these Forums, as well as our online chat through our website, and social media sites such as Facebook and Twitter. I'm sorry that we have been unable to connect with you in the way that you were hoping.
I would be happy to help look into your gift card concern. If this is something that you would be interested in, please send me a Private Message with your full name, email address, phone number, and the gift card number (excluding the pin). You can find a link to send a Private Message in my signature.
We're always looking for new ways to meet our customers' needs. If you have any ideas on new service options, or ways that we can improve existing service options, you're welcome to share them with us on Best Buy IdeaX.
I hope to hear from you soon!