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Registered: ‎04-16-2019

Customer Service what is that ? Missing almost 66000 points after asking to have accounts joined

Just to keep it short here publicly , about 3 weeks ago i called and asked for CS to combine my 3 !! listed accounts.  One account must have been the primary account because that had close to 66000 points.


After they got done i was missing these 66000 points !! 


I thought it was safe to bank and was saving the points for a very expensive Entertainment set that i had been wanting... 


CS wiped that dream right away and I have lost faith in BB !


After trying to get something done from the CS by email without any type of real resolution I started asking for the address of the Coroporate Office so that i can write to them and let them know how the Elite Plus Members were being treated ! 


They must have decided not to answer anymore as communication has stopped for about a week , still without my points or any explanation as to what happend to them. 


The points that were given are still listed on my account and any idiot with at least a half brain could see that i have not redeemed anything since 2017 which is also shown on the account .


Anyway i would like to have the Coorporate Office address so i can send my letter and about 30 pages of proof of points issued .  



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Registered: ‎10-10-2012

Re: Customer Service what is that ? Missing almost 66000 points after asking to have accounts joined

Greetings, ThisOldMan,


Thank you for taking the time to register for the forum and connect with us!


That is a significant amount of points to seemingly just go missing following a merge, which is a pretty routine process when it comes to the My Best Buy™ program.  Any active points or certificates in a secondary rewards account should transfer over to the primary rewards within about 24 hours account following a merge.  The only reason I could think of as to why active points would not transfer is if for some reason the rewards account had to be cancelled for the merge to be processed; however, if that happened to be the case, then we could have looked into manually transferring those points after the fact.


I would like to take a closer look at your rewards account to see if we can figure out what may have happened, but will need to gather some additional information from you first.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will dive in.  I would ask that you also include any alternative phone numbers or email addresses that you may have used over the years just in-case there are other active rewards accounts that still might be out there.


Phone number
Mailing address

Email address


How to Merge My Best Buy™ Rewards Accounts


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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